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View Full Version : Thanks EE! Plus a surprise customer service story



pleue
05-09-2014, 04:57 AM
Just wanted to write a quick thank you to all the staff at Epicurean Edge. I was planning on attending the Seattle show but having a minor knee operation for the following week coupled with a cook walking off the line forced me into action. Bummed as I was, I took the opportunity of being off work/laid up to visit some good friends in Seattle about a week after.

I drove out to Kirkland to wrap up my short trip and parked down the road from the store. Walking in, I was stunned at the inventory of the shop. Small as it is, it is packed with case after case of incredible knives. Trying to not act a fool, I casually started to browse. I deflected a few questions asking if I was looking for anything in particular and kept turning the displays and oggling the knives I'd only seen so far online, hinoura's, fujiwara teruyasu's, etc. I was lingering at a few white #3 honyaki gyutos I'd never seen on the website, when a man comes up to me and asks if I'd like to see anything out of the cases in particular. I start talking to him a bit about honyakis and his experience with white #3 and he starts talking to me about the forge process a bit and his experience with it. I ask him if he has any of his work in the shop and ask him his name and he replies, "I'm Bill Burke." Long story short, I got to see and handle some of his work and hear him talk about each piece/his process, ask all the questions I could possibly want about the knife making process, check out some other maker's work who were at the show, and spend a good hour shooting the shizz with a legend in the field and an all around exceedingly friendly individual. Turns out he was in town and hanging out at the shop that day. Definitely an incredible surprise and one I'll remember for a long time.

gavination
05-09-2014, 05:05 AM
That's awesome Patrick! I always like surprises like that. Especially when what you had planned doesn't work out, but you do it anyway. Then you end up with an amazing experience regardless of not getting to share it with someone or not what you had intended. Did you buy anything?? :D

Von blewitt
05-09-2014, 05:12 AM
That's a cool story!

Chefu
05-09-2014, 06:30 AM
pleue, great story. The right place at the right time. Thanks for sharing.

CB1968
05-10-2014, 05:14 AM
Awesome!!

yanzha
05-10-2014, 06:28 AM
yeach, thanks was sharing..

http://dailydigitaldeals.info/wp-content/uploads/2012/01/11/35/smile.gif

Erilyn75
05-11-2014, 06:33 AM
Oh Pleue, that must of been such an awesome experience!

danielomalley
05-12-2014, 02:47 AM
Bill and Patti Burke were generous enough to help out a bit in the shop after the show. We've had some staff members move on and the help was greatly appreciated. Putting together the show sure was a tremendous experience. Getting our shop back to being organized has been a bit harder! I can't say enough about how helpful it was to have Bill and Patti helping get us organized again!

-daniel