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View Full Version : Knife (or product) related pet peeves



Korin_Mari
06-12-2012, 01:03 PM
I have been working at Korin for about a year and a half now, during which time I have developed a number of pet peeves related to products.

My biggest one is when brands are named after material that they don't use in the product.

I'm curious. What are your pet peeves of things you either sell or see in stores?

Taz575
06-12-2012, 01:23 PM
Like the Tamahagane knife brand?? I got excited when I saw it until I saw the steel that they used wasn't Tamahagane!

Korin_Mari
06-12-2012, 01:32 PM
Yea! Why would you try to deceive customers like that? I've had to explain to a customer that had that knife been made out of tamahagane steel, it would be ridiculously expensive and why. I had no problem explaining it, but I just felt REALLY bad.

Taz575
06-12-2012, 01:34 PM
That one always drives me nuts! Or when they say Carbon steel, but won't tell you WHAT carbon steel it actually is and what the Rockwell hardness is!!

I also hate seeing awesome knives and then seeing the price and knowing I won't be getting one!

Seth
06-12-2012, 01:46 PM
I have to drill all my sayas to fit new pins.

Korin_Mari
06-12-2012, 01:50 PM
I have to drill all my sayas to fit new pins.

Thats really weird. Really?? Was it from us or somewhere else?

Seth
06-12-2012, 01:53 PM
You of course. Couldn't resist the dig - I should apologize for that, and I will get around to it. You sell basically two sizes, one for Nenohi, and regular, and I was surprise that they don't fit. Not a big deal. I don't usually use sayas but I am selling a few knives, so I have to have pins that fit.

ThEoRy
06-12-2012, 01:56 PM
The pins from Korin are a bit fat. I usually grind the pins down rather than drill the hole out more.

Korin_Mari
06-12-2012, 02:12 PM
You of course. Couldn't resist the dig - I should apologize for that, and I will get around to it. You sell basically two sizes, one for Nenohi, and regular, and I was surprise that they don't fit. Not a big deal. I don't usually use sayas but I am selling a few knives, so I have to have pins that fit.

Thats really weird, it's usually a perfect fit. I'm really sorry you had to deal with that and had we known we would have solved your problem earlier. I would be happy to exchange the saya and pin regardless of how long it has been since the original date of purchase, if you could send it back to us. We will ship you a new one and we will send the problem saya to the manufacturer on our end. :)

Korin_Mari
06-12-2012, 02:13 PM
The pins from Korin are a bit fat. I usually grind the pins down rather than drill the hole out more.

Thanks for letting me know. I will be sure to let the packing team know to fit the pins before shipping out.

Korin_Mari
06-12-2012, 02:21 PM
Thats really weird, it's usually a perfect fit. I'm really sorry you had to deal with that and had we known we would have solved your problem earlier. I would be happy to exchange the saya and pin regardless of how long it has been since the original date of purchase, if you could send it back to us. We will ship you a new one and we will send the problem saya to the manufacturer on our end. :)

By the way, we would provide the shipping label of course.

GlassEye
06-12-2012, 02:25 PM
A big one for me is badly packed boxes for items that were shipped to me. A number of times I have gotten things that were just put into an empty box, taped shut, shipped. I just got a package from Korin today that was packed very well, though.

Korin_Mari
06-12-2012, 02:30 PM
A big one for me is badly packed boxes for items that were shipped to me. A number of times I have gotten things that were just put into an empty box, taped shut, shipped. I just got a package from Korin today that was packed very well, though.

Yea, this bothers me too. Shipping in general. Sometimes we get some knives that are just thrown into a box without any sort of protection, then it comes to use with the tip protruding out from the side. Scary stuff.

Korin_Mari
06-12-2012, 02:33 PM
By the way, I'm glad your package was packed well. Our warehouse guys are amazing. I tried to ship stuff out to my friends in Seattle, and the Korin guys repacked it because it bothered them how badly I packed. oops... LOL

Taz575
06-12-2012, 02:35 PM
I used to pack boxes and ship for a stained glass company when I was in High School and College. I learned how to pack the heck out of the boxes, but the stuff rarely broke! I've shipped a couple of knives and the packing material weighs more than the knives did!

Korin_Mari
06-12-2012, 02:45 PM
I used to pack boxes and ship for a stained glass company when I was in High School and College. I learned how to pack the heck out of the boxes, but the stuff rarely broke! I've shipped a couple of knives and the packing material weighs more than the knives did!

LOLOL Oh man. I can understand how that would happen. Better safe than sorry though!! :)

ajhuff
06-12-2012, 05:27 PM
I have many LOL but none related to Korin. :D

My head spins any time I see a reference to Swedish Steel or Swedish ore.

-AJ

brainsausage
06-12-2012, 08:39 PM
What the &$@% is 'virgin carbon'?

Marko Tsourkan
06-12-2012, 10:21 PM
Calphalon Katana

Virgin carbon steel, cold pressed (or rolled). :)

wenus2
06-13-2012, 10:50 PM
Phrases such as "precision stamped" or the like, where they attempt to make an inferior process sound like a selling point.

Also... "never needs sharpening"

Continuously curved chef knife profiles.... W.t.f?

Salty dog
06-14-2012, 12:34 AM
If your question also pertains to Internet stores such as Korin et el, I would say shipping. The transit part doesn't seem to be a problem but sometimes I will run into an occasion where I expect everything in one shipment only to find something was out of stock and coming later.

One thing I will say for brick and mortar is you don't pay unless product is in your hand.

Salty dog
06-14-2012, 12:40 AM
Make no mistake though, I am a long and happy customer. I buy everything from plates, bowls,sushi supplies, etc, to Nenohi. (Not to mention you are my main source for bamboo leaves. When in stock)

Tristan
06-14-2012, 07:22 AM
I hate that shipping overseas from America costs a fortune. Wonder if for overseas customers there is a "ship from alternate" that is possible - so that we can get items from Japan and calculate shipping that way...

I'm not saying that might be an option, but if it was...

Charcoal anyone?

Candlejack
06-14-2012, 07:41 AM
I have many LOL but none related to Korin. :D

My head spins any time I see a reference to Swedish Steel or Swedish ore.

-AJ


Äh, if it's Swedish you know it's awesome, why bother with technicalities? ; )

mr drinky
06-14-2012, 08:56 AM
Some things that bug me are the claim of 'true' or 'real' damascus. Also, when knife companies claim some samurai heritage that doesn't fit. The easiest place to find such crap is trolling through Williams-Sonoma cutlery descriptions.

Look at the buzzwords in this link (http://www.williams-sonoma.com/products/shun-kaji-dual-density-7-inch-utility-knife/?pkey=ccutlery-shun-promotion). The knife is dual-density, dual-frequency, true damascus, and inspired by centuries-old samurai sword making techniques. Nothing screams samurai more than a Shun serrated bread/tomato knife.

k.

http://media-cache-ec6.pinterest.com/upload/185843922092883237_zf8szmNe_f.jpg

ajhuff
06-14-2012, 09:01 AM
When I was in school we were taught there is no more Damascus steel because it's not made in Damascus. :D It should properly be called pattern welded steel. :P

-AJ

Korin_Mari
06-14-2012, 09:09 AM
Make no mistake though, I am a long and happy customer. I buy everything from plates, bowls,sushi supplies, etc, to Nenohi. (Not to mention you are my main source for bamboo leaves. When in stock)

I hear you. A lot of times Korin is sold out on things and we have ship them in two parts. I believe you are not charged until it's shipped out, but I might be wrong. I will relay this comment to the managers to let them know in hopes we can do SOMETHING about it. I don't think we can order more of things at a time, because our warehouses are packed, but maybe we can have a faster re-order point. Either way, we will think of something and thank you for letting me know. :)

mr drinky
06-14-2012, 09:13 AM
When I was in school we were taught there is no more Damascus steel because it's not made in Damascus. :D It should properly be called pattern welded steel. :P

Yeah, pattern-welded steel just doesn't have that WS ring to it ;)

k.

Korin_Mari
06-14-2012, 09:15 AM
Some things that bug me are the claim of 'true' or 'real' damascus. Also, when knife companies claim some samurai heritage that doesn't fit. The easiest place to find such crap is trolling through Williams-Sonoma cutlery descriptions.

Look at the buzzwords in this link (http://www.williams-sonoma.com/products/shun-kaji-dual-density-7-inch-utility-knife/?pkey=ccutlery-shun-promotion). The knife is dual-density, dual-frequency, true damascus, and inspired by centuries-old samurai sword making techniques. Nothing screams samurai more than a Shun serrated bread/tomato knife.

k.

http://media-cache-ec6.pinterest.com/upload/185843922092883237_zf8szmNe_f.jpg

ROFL WOW Thats hilarious. I need to start reading the knife descriptions on other sites. I would just like to note that I doubt samurai sword forging techniques have much to do with stain resistant damascus knives.

Korin_Mari
06-14-2012, 09:19 AM
I hate that shipping overseas from America costs a fortune. Wonder if for overseas customers there is a "ship from alternate" that is possible - so that we can get items from Japan and calculate shipping that way...

I'm not saying that might be an option, but if it was...

Charcoal anyone?

Thats actually a brilliant idea. I will bring this idea up to Ms. Kawano and her brother (he takes care of Korin Japan as our importer). :)
Thank you!

By the way, Korin is have a charcoal and BBQ konro sale right now.

Tristan
06-16-2012, 06:37 AM
By the way, Korin is have a charcoal and BBQ konro sale right now.

I know. And I love Korin's konro - I didn't see one of equivalent looks in Tokyo when I was there last year. But do you know how much it would hurt to ship 10kg of charcoal from USA to Singapore and a Konro on top of that? Ouch...

I want to put money in your account - but I wish the mailman didn't charge so much for it. :)

Korin_Mari
06-16-2012, 09:18 AM
I know. And I love Korin's konro - I didn't see one of equivalent looks in Tokyo when I was there last year. But do you know how much it would hurt to ship 10kg of charcoal from USA to Singapore and a Konro on top of that? Ouch...

I want to put money in your account - but I wish the mailman didn't charge so much for it. :)

OOF... Yea... 10kg from US to Singapore would be painful. I can to see if we can ship from Japan and how much that would be if you would like?

Vertigo
06-16-2012, 10:39 AM
150mm Misono Swedish Steel Petty on Korin's Website: $102.00 + $14.55 shipping (3-5 Days)
150mm Misono Swedish Steel Petty on Korin's Amazon Store: $102.00 + $5.67 shipping (3-5 Days)

Pet Peeve. Lol. Not only is the standard shipping from Korin's site ridiculously uncompetitive, it's not even competitive with itself. It costs $10 more to ship it if you go through Korin's site directly than it would cost to ship (from the same physical location) using a third party website. What gives?

NO ChoP!
06-16-2012, 08:18 PM
:yeahthat:

Seth
06-17-2012, 09:16 AM
Splotchy finish on jigane on single bevels - maybe I'm a bit compulsive about such things.

Korin_Mari
06-18-2012, 09:14 AM
150mm Misono Swedish Steel Petty on Korin's Website: $102.00 + $14.55 shipping (3-5 Days)
150mm Misono Swedish Steel Petty on Korin's Amazon Store: $102.00 + $5.67 shipping (3-5 Days)

Pet Peeve. Lol. Not only is the standard shipping from Korin's site ridiculously uncompetitive, it's not even competitive with itself. It costs $10 more to ship it if you go through Korin's site directly than it would cost to ship (from the same physical location) using a third party website. What gives?

I looked into this and apparently it's the difference between UPS and USPS shipping costs. Amazon uses USPS, and even if we used to use USPS we stopped because we were having such horrible experiences with them. The reasons why we stopped using USPS are because they kept losing our packages, never coming to pick up the packages, just unreliable, and etc etc. Customers can call in and request USPS shipping, but customer service will warn you that it might take longer. The reason we offer USPS on Amazon is because it has limitations on shipping settings, we couldn't be visible on Amazon without lowering our prices somehow, and certain settings are by Amazon invitation only.

Vertigo
06-18-2012, 10:58 AM
The Misono petty I bought from Korin through Amazon shipped UPS, not USPS. I remember, it was delivered at 7pm in a blizzard, no way USPS would do that. Still, I accept that there are limitations on Amazon's shipping settings that Korin doesn't need to use on it's own site. ;)

SpikeC
06-18-2012, 01:10 PM
Isn't it great that we can get the real story on this sort of thing? Thanks Mari!

Korin_Mari
06-18-2012, 01:38 PM
The Misono petty I bought from Korin through Amazon shipped UPS, not USPS. I remember, it was delivered at 7pm in a blizzard, no way USPS would do that. Still, I accept that there are limitations on Amazon's shipping settings that Korin doesn't need to use on it's own site. ;)

Yea really, USPS is terrible... They probably won't even come pick it up. I don't really know when we started using USPS with Amazon, but it may have been a fairly recent thing. Ms. Kawano wants us to put more efforts into Amazon stuff, but you know... It's really difficult to make any sort of profit on Amazon to begin with, and if you're not selling at the lowest possible price it won't even show up unless you click on "view more prices." I think that was one of the reasons why we switched to USPS for amazon.

By the way, Korin will price match any competitor sites, if you find the same product for cheaper elsewhere. We try to stay on top of it, but unfortunately we can't find everything all the time.

I'm sorry about the difference though, I realize its confusing and annoying. But! Again, if you don't mind waiting longer, you can always contact customer service and they will charge you for the cheaper USPS fee. :)

Korin_Mari
06-18-2012, 01:41 PM
Isn't it great that we can get the real story on this sort of thing? Thanks Mari!

No problem! Thats why I'm here. If anyone has any sour experiences with Korin, I will always be happy to try to mend things. :)

I think at one point we had a lot of complaints regarding our customer service, so we changed everything about customer service in efforts to make things better... So if it's regarding 2010-2011 customer service, fear not. It has gotten A LOT better. I'm occasionally a customer service representative too. lol :D