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Korin_Mari
06-18-2012, 01:50 PM
So... this is a scary question for me to ask, but I'm going to ask anyways. Has anyone had poor experiences with or at Korin?

Please be gentle. If it makes you feel better, the majority of the employees have left and policies have changed. LOL

I am here in hopes to make things better. I may not know how immediately and it may take some time, but damn it I will try.

A few that have been previously pointed out to me:

Amazon and Korin.com shipping charges are different
Reason: Amazon uses USPS, and even if we used to use USPS we stopped because we were having such horrible experiences with them. The reasons why we stopped using USPS are because they kept losing our packages, never coming to pick up the packages, just unreliable, and etc etc. Customers can call in and request USPS shipping, but customer service will warn you that it might take longer and the dangers of USPS. The reason we offer USPS on Amazon is because it has limitations on shipping settings and we couldn't be visible on Amazon without lowering our prices somehow.

Wooden knife cover pin holes are too small
We have started to test each pin and make sure it fits before we ship. If you have had to drill or do anything to your cover, because it did not fit. We will happy to replace it, if you can send us the cover and pin (we will provide a label), and you let me know.

Anything other problems?

Deckhand
06-18-2012, 02:07 PM
I had extremely good service from Alex Chen. I have bought from Korin twice. Both times with excellent service. The first time you were out of stock on a ux10 so I had to wait for your delivery to get shipment sent from you, but I have nothing but good things to say about Korin. Also, both my sayas and pins were fine.

Korin_Mari
06-18-2012, 02:12 PM
I had extremely good service from Alex Chen. I have bought from Korin twice. Both times with excellent service. The first time you were out of stock on a ux10 so I had to wait for your delivery to get shipment sent from you, but I have nothing but good things to say about Korin.

::WHEW:: I was bracing myself. LOL

I'm so glad!! I will let Alex know. He will be thrilled, I'm sure. Thank you for your support! :)

VoodooMajik
06-18-2012, 02:17 PM
Not being able to some of those sexy knives... XD

Candlejack
06-18-2012, 02:20 PM
::WHEW:: I was bracing myself. LOL

I'm so glad!! I will let Alex know. He will be thrilled, I'm sure. Thank you for your support! :)

Well.. if you're waiting for something i'll make some story up to get you to become better at something.


No but seriously, i haven't had any experience with Korin, as i haven't found you to be as competitive as other stores when it comes to international buyers.
Perhaps you should try to expand in this market?

Like shipping from Japan as mentioned earlier, i'm used to pay like 7 bucks for shipping from Koki, so paying like 40-50+bucks from Korin isn't really that competitive, especially when the product itself is often a few dollars more expensive. (but that's what's needed when you have physical stores)

James
06-18-2012, 02:24 PM
I've had very good experiences although I haven't had the pleasure of walking in and seeing Mr. Sugai sharpening. Oh and I've always left with a sense of disappointment.....that I couldn't take home all of the display knives. Such a tease

Korin_Mari
06-18-2012, 02:28 PM
Well.. if you're waiting for something i'll make some story up to get you to become better at something.


No but seriously, i haven't had any experience with Korin, as i haven't found you to be as competitive as other stores when it comes to international buyers.
Perhaps you should try to expand in this market?

Like shipping from Japan as mentioned earlier, i'm used to pay like 7 bucks for shipping from Koki, so paying like 40-50+bucks from Korin isn't really that competitive, especially when the product itself is often a few dollars more expensive. (but that's what's needed when you have physical stores)

I will bring this up. Pricing wise, we should be pretty competitive, but shipping always adds a lot especially if you live farther away. I wonder how Koki ships aboard... USPS or maybe from Japan? I have no idea. Kencrest is in Seattle though, so I assume when they ship domestically it's USPS. Hmm...

I will work on it. Thanks for telling me. :D

Korin_Mari
06-18-2012, 02:30 PM
I've had very good experiences although I haven't had the pleasure of walking in and seeing Mr. Sugai sharpening. Oh and I've always left with a sense of disappointment.....that I couldn't take home all of the display knives. Such a tease

Your location says NYC, but are you still in the area? If you plan to come into Korin looking for Mr. Sugai, I will be happy to let you know. He also has a free demo in the showroom on tuesdays and saturdays on 2pm. He's in Japan right now, but he'll be back in two weeks. :)

Thank you for your kind words!

Candlejack
06-18-2012, 02:39 PM
I will bring this up. Pricing wise, we should be pretty competitive, but shipping always adds a lot especially if you live farther away. I wonder how Koki ships aboard... USPS or maybe from Japan? I have no idea. Kencrest is in Seattle though, so I assume when they ship domestically it's USPS. Hmm...

I will work on it. Thanks for telling me. :D

He ships from japan when i purchase, atleast!

Korin_Mari
06-18-2012, 02:44 PM
He ships from japan when i purchase, atleast!

Hmmm... How are they shipping for so cheap? Thanks for the heads up. :)

DK chef
06-18-2012, 02:48 PM
He ships from japan when i purchase, atleast!

same for me, 7$ from Japan to Sweden or Denmark and takes 2-3 days.

Candlejack
06-18-2012, 02:54 PM
Hmmm... How are they shipping for so cheap? Thanks for the heads up. :)

Japan post, might be that they take some of the profit from the knives to have the cheap shipping as marketing.
But still, the prices on the knives is also very cheap

mainaman
06-18-2012, 04:17 PM
Hmmm... How are they shipping for so cheap? Thanks for the heads up. :)
probably the shipping difference is calculated in the price of the knives.

Deckhand
06-18-2012, 04:19 PM
Shipping is a valid point. Shipping from Koki is cheap and fast.

kalaeb
06-18-2012, 04:24 PM
I have not purcased from Korin yet, but simply asking this question makes me respect you more and I will probably do business in the future.

El Pescador
06-18-2012, 04:57 PM
I have shied away from Korin. My very first J-knife purchase was from them. My initial conversation with them made me feel like I was lucky to be buying a knife from them. I purchased the left-hand sharpened version of a Masamoto VG series 240mm gyuto. No one could explain what made it a left-handed knife and when it showed up it was sharpened for a right-handed person anyway. I decided that I had learned my lesson and that was what started me looking at the kitchen knife forums.

Pesky

Korin_Mari
06-18-2012, 06:07 PM
I have not purcased from Korin yet, but simply asking this question makes me respect you more and I will probably do business in the future.

I'm really glad. I am here to help and in hopes to make Korin better. If you ever have any problems regarding any knives, even if I can't help you directly, I will try to gather information to help you. :)

Seth
06-18-2012, 06:41 PM
The famous birthday Doi mix up; however, to make up for it I got a picture of Mr. Doi and - seriously though - a 180 masanobu petty. The petty is probably about a $200 retail value, so I have forgiven you several times over. This was especially classy because I didn't make a fuss or ask for anything and it just showed up along with the big knife as a token of apology. Nice!
s.

Deckhand
06-18-2012, 06:52 PM
I will do business with Korin again. Classy company and I had great service. Professional free knife sharpening on new purchases is a definite plus for those that want it.

Korin_Mari
06-18-2012, 08:18 PM
The famous birthday Doi mix up; however, to make up for it I got a picture of Mr. Doi and - seriously though - a 180 masanobu petty. The petty is probably about a $200 retail value, so I have forgiven you several times over. This was especially classy because I didn't make a fuss or ask for anything and it just showed up along with the big knife as a token of apology. Nice!
s.

I have no idea what you're referring too... and sarcasm is hard to get over the internet, so I'm sorry if it flies over my head. :[
But I'm going to assume everything was okay and you did in fact get a big knife as a token of apology?

Seth
06-18-2012, 08:27 PM
For Doi sans 80th birthday, Korin offered twenty 30cm kiri yanagibas, 10 western, 10 wa, five each in white and blue. My knife got sent to someone else, his to me. We sent them back to be switched, his tip broke, Jackie got another blade stamped 00 from Mr. Doi and sent it along to me. It took several months but eventually ended well.

Korin_Mari
06-18-2012, 08:28 PM
I have shied away from Korin. My very first J-knife purchase was from them. My initial conversation with them made me feel like I was lucky to be buying a knife from them. I purchased the left-hand sharpened version of a Masamoto VG series 240mm gyuto. No one could explain what made it a left-handed knife and when it showed up it was sharpened for a right-handed person anyway. I decided that I had learned my lesson and that was what started me looking at the kitchen knife forums.

Pesky

Please don't think I'm ignoring this comment. I'm not, I swear. I'm trying to find a way to make this better. I will PM you once I figure out how. But in the mean while, I'm really sorry for your unpleasant experience. I would like to believe that our team has improved greatly since when you stopped by. I don't know when that was, nor do I know who you spoke to, and either way it doesn't matter now because it was not okay.

Korin_Mari
06-18-2012, 08:30 PM
I will do business with Korin again. Classy company and I had great service. Professional free knife sharpening on new purchases is a definite plus for those that want it.

I'm really glad. Our customer services and everything has greatly improved over the past several months. We realize it was really bad before, but we're trying to improve and smooth out any sore feelings. Thank you so much for your support, it really means the world to us. :)

turbochef422
06-18-2012, 09:36 PM
I've been to the store and loved everything about the experience and my wife went around Christmas time with no idea what to get. I got some great gifts that year. We both couldn't of been happier with the service.

Vertigo
06-18-2012, 10:22 PM
With the exception of my endless discontent over the shipping prices and times, I've always gotten good stuff from Korin and am a happy customer. The knives I've bought--either directly or through the Amazon store--have shown up well packed with quality fit and finish, so I've never had to deal with customer service and would definitely buy from them again.

All that said though, one of my favorite threads from the other forum regarding Korin's customer service belongs to C-9, and can be reviewed here. (http://www.knifeforums.com/forums/showtopic.php?tid/891198/all/1/) Mari says they've ugh... made some changes in the CS department since, so it's probably not a fair or current representation of the company these days, but it's still a good read. :D

Taz575
06-19-2012, 12:03 AM
In regards to JCK's shipping, from what I remember the last knife I got from them several years ago, the package was marked as samples or something and I don't think it had a declared value on it?? Maybe as a "sample" and not with a declared value, the price goes down, ie no tariffs, fees, taxes, duties, etc? They use Japanese EMS shipping IIRC (unless something has changed, going by memory here). Kinda risky since if the package is lost/damaged, they may not have any insurance or claim available on it and they eat the cost of that package.

Haven't ordered anything from Korin :(

Korin_Mari
06-19-2012, 07:40 AM
With the exception of my endless discontent over the shipping prices and times, I've always gotten good stuff from Korin and am a happy customer. The knives I've bought--either directly or through the Amazon store--have shown up well packed with quality fit and finish, so I've never had to deal with customer service and would definitely buy from them again.

All that said though, one of my favorite threads from the other forum regarding Korin's customer service belongs to C-9, and can be reviewed here. (http://www.knifeforums.com/forums/showtopic.php?tid/891198/all/1/) Mari says they've ugh... made some changes in the CS department since, so it's probably not a fair or current representation of the company these days, but it's still a good read. :D

I'm glad you haven't had any problems other than shipping. You mentioned time, but did the packages get to you late? It may have been while we were mostly using USPS. We have a great packing team that ships out every order they receive before 4:00 pm (when UPS picks up packages) that day. They have stayed late to ship out 150 packages during the holiday season. So as arrogant as it may sound, I honestly don't think it was our team as much as the shipper. In terms of cheaper shipping (or as competitive as amazon prices) I am talking to management to give customers the option to use USPS with a warning tab or a longer wait time, because USPS is really bad about being on time and picking up.

::face palm:: I have no words other than "omg why. im so sorry."

Yea, the company changed a lot since October or so. Management changed, customer service people got added (so its no longer one or two people), and new employees came in and helped organize some messes. I realize it doesn't make things that already happened better, but we're working on it and trying to locate those who did have problems that never got fully resolved. I don't know the full details of problems, and I don't know if I can make everything 10000% better, but it's better than not trying at all, yes? yes.

NO ChoP!
06-19-2012, 10:32 AM
I just wait for the sales....but this takes you out of the everyday retailer, and puts you into the special occasions group.

I'd like to see an expansion of wa gyutos and sujihikis.

NO ChoP!
06-19-2012, 10:35 AM
BTW, I think its awesome that you're here looking for input. Thumbs up!!!

Korin_Mari
06-19-2012, 11:02 AM
BTW, I think its awesome that you're here looking for input. Thumbs up!!!

Thanks! :)

Korin_Mari
06-19-2012, 11:28 AM
In regards to JCK's shipping, from what I remember the last knife I got from them several years ago, the package was marked as samples or something and I don't think it had a declared value on it?? Maybe as a "sample" and not with a declared value, the price goes down, ie no tariffs, fees, taxes, duties, etc? They use Japanese EMS shipping IIRC (unless something has changed, going by memory here). Kinda risky since if the package is lost/damaged, they may not have any insurance or claim available on it and they eat the cost of that package.

Haven't ordered anything from Korin :(

Hmm... thats a little sketchy, but I guess if it works for them?

It's rough because JCK doesn't have nearly the same costs as Korin. If Korin was just an online store based in Japan it would be an entirely different story, but then Korin would be boring... Customer won't be able to try knives out in person, they won't know what they're buying, and we would never meet the amazing people we get to meet in the showroom. ::sigh::

BUT! I brought up having things shipped directly from Japan. Management is thinking about how to do this, since there is Korin Japan is a one man company. It might take a little time, but bare with me. :)

Miles
06-19-2012, 01:36 PM
I've purchased knives and accessories from both the storefront and via the website. I've never had any issues whatsoever. In fact, I've received calls to clarify orders on a couple of occasions, so I have no complaints at all. Quite the contrary, I've always been very happy with the service I've received, although I too have been disappointed not to have been able to see Mr Sugai sharpen when I've visited when in NYC. Luck of the draw, I suppose.

Korin_Mari
06-19-2012, 01:36 PM
Hmm... thats a little sketchy, but I guess if it works for them?

It's rough because JCK doesn't have nearly the same costs as Korin. If Korin was just an online store based in Japan it would be an entirely different story, but then Korin would be boring... Customer won't be able to try knives out in person, they won't know what they're buying, and we would never meet the amazing people we get to meet in the showroom. ::sigh::

BUT! I brought up having things shipped directly from Japan. Management is thinking about how to do this, since there is Korin Japan is a one man company. It might take a little time, but bare with me. :)

By the way, for what it's worth, I believe JCK and Korin are at the same price point product wise. Shipping, I realize not at all. I just wanted to make this clear for those who might have thought Korin jacks up the prices, because we have a store front or something along that line. Trust me, we try really hard to stay competitive, and for those times we miss something, we price match.

schanop
06-19-2012, 05:35 PM
I brought up having things shipped directly from Japan. Management is thinking about how to do this, since there is Korin Japan is a one man company. It might take a little time, but bare with me. :)

If this is happening, it would be great. Shipping from Japan to Australia is way more economical than US. Am looking forward to the good news.

JasonD
06-19-2012, 05:45 PM
Any time I've done price comparisons between Korin and JCK they were usually within like $5, so well done there. Just to chime in on JCK's shipping costs: I seem to remember my $360 Mizuno got here (USA) in 2-3 days via EMS shipping with a declared value of $30 and a shipping charge of about 2800 yen. Looks like cutting corners to reduce tariffs with the declared value, and he's just swallowing the higher shipping cost as a selling point.

I don't expect you guys to be able to compete with that directly with your storefront costs, and just by you doing this thread looking for suggestions it makes me want to go browse through your online store, which admittedly I haven't done in a while. If you're looking for a suggestion, it would be very cool if you expanded your inventory. I really like how JCK has the Specials that come up with new things in limited quantities, or how Jon and JapaneseKnifeImports seems to add a new product line every month or two. I have little incentive to pull up your webstore and browse around if nothing new ever pops up.

If your overall custom service approach is the same as you display on this forum, I don't see very many more complaints heading your way. :D

Korin_Mari
06-19-2012, 06:11 PM
Any time I've done price comparisons between Korin and JCK they were usually within like $5, so well done there. Just to chime in on JCK's shipping costs: I seem to remember my $360 Mizuno got here (USA) in 2-3 days via EMS shipping with a declared value of $30 and a shipping charge of about 2800 yen. Looks like cutting corners to reduce tariffs with the declared value, and he's just swallowing the higher shipping cost as a selling point.

I don't expect you guys to be able to compete with that directly with your storefront costs, and just by you doing this thread looking for suggestions it makes me want to go browse through your online store, which admittedly I haven't done in a while. If you're looking for a suggestion, it would be very cool if you expanded your inventory. I really like how JCK has the Specials that come up with new things in limited quantities, or how Jon and JapaneseKnifeImports seems to add a new product line every month or two. I have little incentive to pull up your webstore and browse around if nothing new ever pops up.

If your overall custom service approach is the same as you display on this forum, I don't see very many more complaints heading your way. :D

Thank you so much for your great suggestions and input. Releasing something new every so often is a super awesome idea that we can probably do. :D
I will bring this up to management and see if we can do something similar.

By the way, your comment is really encouraging and was the best way to end my work day. I really appreciate it, thank you. :)

Namaxy
06-19-2012, 11:18 PM
This is not limited to you folks, but it did happen a couple of years ago on an item from Korin and is one of my pet peeves.......offering next day delivery service but not actually sending the item out for two days. I'm not talking about out of stock items, but something that is in stock. I understand you can't order something at the end of the day and expect it tomorrow, but I would suggest what a lot of online retailers do, and clearly identify an hour of the day by which if you place an order that day, overnight is actually overnight. OR...state clearly that despite offering next day delivery service, that doesn't mean the stockist will actually package it today.

Korin_Mari
06-20-2012, 07:15 AM
This is not limited to you folks, but it did happen a couple of years ago on an item from Korin and is one of my pet peeves.......offering next day delivery service but not actually sending the item out for two days. I'm not talking about out of stock items, but something that is in stock. I understand you can't order something at the end of the day and expect it tomorrow, but I would suggest what a lot of online retailers do, and clearly identify an hour of the day by which if you place an order that day, overnight is actually overnight. OR...state clearly that despite offering next day delivery service, that doesn't mean the stockist will actually package it today.

Thats a really good point. Thats for bringing that up. I will have the web team put a notification. Thank you for your suggestion, I never would have thought about it. :)

tk59
06-20-2012, 10:27 AM
I've made three knife purchases from Korin. The only gripe I had was a couple of years ago, the staff members I talked to were not able or willing to verify whether the Ittosai Kotetsu line of double beveled knives in what is probably VG-10 is hardened to 63 hrc (which I thought would be really cool, at the time), as it was stated on the website (and still is). I suspected it was a mistake since it looks just like a number of other knives that all have 63 layers and most likely are hardened to 60-61 hrc.

Tristan
06-20-2012, 11:22 AM
I've spoken with Korin staff 2 times in the past. Both times they were extremely helpful. I love that there are cooking/kitchen related stuff as well as the usual knives to purchase. The staff were polite, and quick to answer my queries.

Ultimately I couldn't buy because the shipping made it prohibitive. Yes I could probably afford to buy it... but why would I pay half an item's value in shipping?

Also, i have purchased from JCK 3-4 times in the past. $7 worldwide shipping is amazing. Heck, i would buy bowls one at a time from Korin when I felt like it if Korin could match it. :D

Plus a konro. Plus Binchotan...

I'm glad you're considering how to implement a from Japan shipping method though.

Korin_Mari
06-20-2012, 03:54 PM
We are trying to implement something and discussing with our POS system provider as I type. This is very exciting... :)

James
06-20-2012, 04:43 PM
Can I make a suggestion? I think it would be exciting for Korin to have specials from time to time like JCK does. JCK's specials are usually very interesting with respect to steel, handles, profiles and geometry. It's nice to see variety not to mention, you guys may find the next "It" knife.

Korin_Mari
06-20-2012, 04:51 PM
Can I make a suggestion? I think it would be exciting for Korin to have specials from time to time like JCK does. JCK's specials are usually very interesting with respect to steel, handles, profiles and geometry. It's nice to see variety not to mention, you guys may find the next "It" knife.

Awesome suggestion! Thank you! I will bring this idea up to management and push for it. :D

Korin_Mari
06-20-2012, 04:52 PM
LOL. POS system provider, really??? Piece of S$%T or Point of Sale?? :rofl2:

FOR REAL. I find myself kicking and screaming at it regularly. LOL

Taz575
06-20-2012, 04:55 PM
I have one supplier I get stuff from (fishing rod business) and use their online ordering system. If I add an item to the cart and then remove it, it will often find it's way back into the cart at the checkout phase, even if I saved the shopping cart after I removed the item. Other times, I select an item and it adds a completely different item to the cart. Drives me nuts!!!!

I second or third the idea of having special items, different steels, handles, etc!!

Sushi Ninja
07-13-2012, 05:23 PM
u gotta point there. i do love koki cheap shipping price. it's always $7


Well.. if you're waiting for something i'll make some story up to get you to become better at something.


No but seriously, i haven't had any experience with Korin, as i haven't found you to be as competitive as other stores when it comes to international buyers.
Perhaps you should try to expand in this market?

Like shipping from Japan as mentioned earlier, i'm used to pay like 7 bucks for shipping from Koki, so paying like 40-50+bucks from Korin isn't really that competitive, especially when the product itself is often a few dollars more expensive. (but that's what's needed when you have physical stores)

Korin_Mari
03-20-2014, 04:31 PM
Hello hello,
Sorry I've been missing for sometime and not contributing to this community as much as I would like to.

I recently noticed a comment about our sales people being rude or condescending, so I wanted to apologize for any ill feelings, disappointments, and frustrations. I hope this person was referring to an experience he had several year ago and not recently. Not that it makes it acceptable, but we our staff has changed since.

If for any reason any of you ever feel like you were not taken care of by our staff, please let me know via PM or email. I may not be the most active or most knowledgeable participant (I have so much to learn) in this community, but I will always do my best to take care of you.

As always thank you for reading,
Mari

Ucmd
03-20-2014, 04:59 PM
I've purchase from you twice. Once in store and once on line. Perfect twice. I am going to buy a 210 deba IH next.

Korin_Mari
03-20-2014, 05:03 PM
I've purchase from you twice. Once in store and once on line. Perfect twice. I am going to buy a 210 deba IH next.

I'm really glad! Thank you so much for your support.

Castalia
03-20-2014, 05:06 PM
I am a happy online customer from a few years ago. I bought a Masamoto VG-10 210 gyuto after a cooks illustrated article. My first introduction to the world of Japanese knives...

Korin_Mari
03-20-2014, 05:11 PM
I am a happy online customer from a few years ago. I bought a Masamoto VG-10 210 gyuto after a cooks illustrated article. My first introduction to the world of Japanese knives...

Great! I hope it's serving you well. Thank you for the reassurance. :)

I know our website glitches out sometimes, but our web team REALLY tries to stay on top of it and try to solve problems immediately.

ecchef
03-20-2014, 07:31 PM
I'll be back in NY early next month. Looking forward to visiting Korin and saying "Hi" to some old friends!

apicius9
03-20-2014, 08:00 PM
I'll be back in NY early next month. Looking forward to visiting Korin and saying "Hi" to some old friends!

Just curious, Dave - back as in 'visit' or as in 'relocating'?

Stefan

ecchef
03-20-2014, 09:41 PM
Home leave. Only 2 weeks. :(

Namaxy
03-20-2014, 10:00 PM
I've been to your showroom a dozen or more times in the last year, and have nothing but positive experiences. I've purchased large quantities of tableware online from Korin. Once, they made a warehouse mistake on quantities due to the markings on the boxes. It took one (honestly one) phone call to customer service....they evaluated the issue, shipped the missing quantity and sent me an e-mail confirming the fix all the same day I called. I feel you deliver good customer service.

Korin_Mari
03-21-2014, 12:04 PM
I'll be back in NY early next month. Looking forward to visiting Korin and saying "Hi" to some old friends!

YAY!! Please tell one of the showroom people to go get me. I'm usually in the office. I look forward to meeting you. :D

Korin_Mari
03-21-2014, 12:07 PM
I've been to your showroom a dozen or more times in the last year, and have nothing but positive experiences. I've purchased large quantities of tableware online from Korin. Once, they made a warehouse mistake on quantities due to the markings on the boxes. It took one (honestly one) phone call to customer service....they evaluated the issue, shipped the missing quantity and sent me an e-mail confirming the fix all the same day I called. I feel you deliver good customer service.

I'm so sorry for that inconvenience, but I'm glad it was sorted out quickly. :)

We're constantly trying to step up our services and make sure we do everything we can.

cheflarge
03-21-2014, 03:54 PM
Nothing but good experiences with Korin. Very easy to order on-line. Very efficient at processing orders & delivery time is usually with-in two day's of entering order. Would like to see a more economical method of shipping. Would like to see a wider variety of funayuki's. Keep up the great work and yes...... I'll take one of everything! :lol2:

Erilyn75
03-23-2014, 01:52 AM
I've never had a bad experience when ordering from Korin. Everything's always been shipped out within 2 days and packaged securely. I haven't had a problem where I needed customer service so I can't comment on that side of things.

I would also like to see a more economic shipping method. There's been a few times where I've not placed an order because the shipping was so high.

Ucmd
03-23-2014, 03:27 AM
I'll be in NY in June for my next in store purchase. IH 210 deba

Korin_Mari
03-25-2014, 06:03 PM
Thank you all for your reassurances! :) I really appreciate it. Please let me know if you guys come to the store! I'm usually upstairs in the office.

Shipping is always an issue for us. We've been looking for a solution forever, but its difficult mainly because of the large variety of products we carry. Most other places only sell small sized things that aren't all that heavy. I know that's not the customer's problem, but just so you know we're aware that shipping is one of our biggest problems. Hopefully we'll find a solution soon.