When I'm ready to take the plunge to buy a knife from one of our makers, I'm going straight to the source. I personally hope that each and every vendor here has had more success selling directly to members than through this site by selling directly to customers than having him take his cut as the middleman.
And, I hope that each member here goes directly through the manufacturer here instead of through him. Might as well deal directly with the vendor, give them personal business and likely more profit.
As for videos, I don't even bother watching them anymore. Reviews? I only pay attention to the reviews of certain people. Who does the review has become more important than anything, IMHO.
"rdm, I don't imagine any vendor would be inclined to continue to provide detailed, personalized answers to "a number of tedious questions" asked over the course of a year without some kind of return on his time investment. Yet, you seem surprised?"
This response cracks me up because this response is so emblematic of people who give bad customer service and goes to the heart of this thread. And, ultimately, Mark likely lost a customer (rdm_magic) because he didn't want to keep answering rdm_magic's questions.
I'm in a service industry and I can't count how many times I've answered question after question for free. Over the course of a year? You bet. But, has it ultimately resulted in more business? You bet.
And, this is a major difference that I've personally experienced between him and the vendors I've dealt with here. We have MUCH better vendors who generally take LOTS of time answering questions. And, I've given my business to the people who have constantly answered the questions I've had, especially when I was starting out learning about knives and knew basically nothing.
So, to rdm_magic, hang around here for a while. Talk to the vendors here. Learn a lot, and buy some great knives. To the person who responded in that manner to rdm_magic's post, stay in that other forum. Do some videos for Mark. And stay out of customer service. You would be rather terrible at it.
makes me wonder if the guy that made the vid has already read about this thread. lol.
Okay, I said I was out.....
....but let me clear something up.
I bought this knife probably 9 months ago. I sent an email to Mr. R that included the same pics I have shared with you guys. I told him about the overgrind and the horrendous "finishing" job by Mr. *********. I had already fixed the knife to my satisfaction at that time and told him I did not require any compensation, etc. I just wanted to make him aware of the issue/problem. He replied that he would "beat Shaun with a barber's strop" the next time he saw him, and I left it at that.
However, this guy still works for him. This guy even has his own line of knives distributed through the company. I have even seen other photos of his work that look equal to my knife that some people praise!
I leave the blame with Mr. R for trying to pass a knife like that on to anyone-ANYONE, whether they are a pro or a novice. THAT is a bad business practice.
I refuse to do business with this person because of this.
The original topic of this thread is "Why is this guy a knucklehead?"
I think my photos explained that.
If you don't believe me, send your honyaki (this is not directed toward anyone) to him for some sharpening.
I hope it doesn't meet Mr. belt sander.
My first thought when seeing this....."I wonder if his Mom knows what he's getting up to in her kitchen?" :D
I dont find sense in that sentence. You meant food is great just not up to your taste or somethings wrong with it?
If I go to a restaurant, theres certain level of expectations already[compared to bistro/brasserie], if I get served stale bread you think I would complain over it? In the same place butter is disgustingly warm.
Is the chef a fool to overlook such a simple things?
No, he doesnt care, I like to think. In that case I dont come back. Ever again.
So ask yourself are you going to the restaurant and spend your money to teach them better, or to expect certain level of service?
Similarly, any vendor makes living from sales. That means he serves customers, be it answering questions, or checking products.