I know I will get nailed here but, here goes.
Each day I spend at least an hour on the phone and maybe another hour or two answering emails. When I get a call I have to stop what I am doing, turn off the dust collector and any machines that are running so I can hear the caller plainly, then spend time on the phone listening and discussing what the caller wants. (One lady from Maine rambled off to an anti-semite rant one day which I tried hard to stop but she was relentless.) If I don't discuss the issue at length, politely and with full explainations then I would be considered unfriendly and unhelpful and I would be rated as such on a forum. Now don't get me wrong, I don't mind talking to callers or answering emails, I enjoy talking and some of the callers are delightful and I always try to make time. But it still stops the process I am working on.
What Dave is trying to say politely is that working for yourself is a tough road to travel which is why so few try it and why even fewer succeed. I'm sure their day is like mine to some extent, up at 5am, writing orders and answering emails, planning out the day and generally doing those chores that are required before I ever get in the shower and go to the shop. I am usually in the shop at 8am or earlier, I leave usually later than 5pm unless I have errands to run like going to Lowes to pick up glue or sandpaper on the way home or get a load of boxes to UPS before they close the terminal office at 6pm. Then I get a few minutes prior to supper to rest a little, have supper then back to the home office to check emails and web site inquiries, do the books and generally keep up with the days business which takes until 8 to 10pm every night. Then back up at 5 and start all over again. I'm sure the others here on KKF who manufacture things face the same type of day and maybe more.
Still we have to face the customer who wants to talk about having to wait for more time than what they think is acceptable and even go as far as to tell us how to make what they are trying to describe. But to make a cutting board, or a knife, install a handle, sharpen a knife or whatever then endeavor, it takes time to do it properly and with the craft expected. If the quality is less than expected, then we are fussed at either privately or publically on this or other forums.
Dave does a splendid job with his work. He recently gave his "spa" treatment to a knife of mine and it was more than worth the wait which I have bragged about to my customers. Jon is a first-rate knife expert and I am more than happy to recommend him to others and do so as often as I can. I also know of the quality some of the other makers here put into their knives having seen them up close and personal and have no reluctance in recommending them to those customers I speak with. And if you order from Kramer, expect at least a years wait which some are very willing to do.
The short take on this is, we as self-employed are working hard to fill orders and all the other chores that are required as quickly as we can while keeping the quality and craft as high as possible.