I've ordered from them a few times...fast shipping no issues, though I'm on the east coast and have never been inside the store. I would say this; if I got any sort of attitude like some of the other posters here I wouldn't go back...screw them. Quick story... I'm close to NYC, when I was heavy into the JK thing I used to go quite often, sometimes I would buy sometimes I wouldn't, but EVERY time they were more than respectful and wouldn't hesitate to take any knife out of the case no matter the price...even the first time I went there. After a few visits, they knew me by name and once Mr. Sugai was there and brought out a knife, he asked if I would like to see it. It was somewhat rustic looking, and looked like it was Damascus, quite a unique piece. I asked the price...10K. Now here is a guy who doesn't really know me from a hole in the wall, hands me a 10k knife to hold in my hand, and even asked if my wife wanted to hold it. That is the type of people I'd rather deal with. They would bring out 50 knives of the same brand if I asked...that is the way it should be.