I'm actually not sure if this is posted in the right section, but I wanted to report the positive customer service experience I had with Chef Knives To Go. I ordered a 270mm Konosuke HD Funayuki Gyuto. It was shipped very quickly. It arrived with a blond ferrule, unlike the photo on CKTG's website. Though it was frivolous, after laying down all that money, I wanted the knife to look just they way I wanted it, and I wanted a darker ferrule. Anyway, Mark offered to exchange it without any restocking fee and even paid my return postage (he ended up paying shipping 3 times). He probably lost money on this deal, but he won me over as a customer, and I'll be coming back.
A small caveat: I did find Mark to be a little bit curt over email. Email can be that way, and I'm the first to admit that I was a demanding, probably even annoying customer, but I did find his responses to my emails to be a bit short of gracious. But at the end of the day, he put up with my demands and didn't make me wait, and for that I'm grateful.