I took the chef position of a Winery last year. Within a couple months I have reopened the restaurant which had beatiful vews and not so good reputation for the food. Long story short we started getting more tables in and started to build some reputation. Within 6 months we were the 5th ranked on tripadvisor among 44 restaurants in my area.
Yesterday morning I have received a phone call from my wife saying we had 1 star review!!! (during my time here we have 15*5 s and 1 *4 ) I found it and read it to find out what we have done so wrong? I mean if the dished were out there or the flavor combinations were odd or the plates were dirty , was the service bad ? Nope , I have realised this was written not by the diner , actually another a restaurant worker who was honest (dumb, douche,... ) enough to say that a group of people came to their restaurant because our restaurant is not open for dinner and anybody should think again their choices ... Food : 1 out of 5 ...... ambiance : 1 out of 5 ,..
If the food and service bad give me bad reviews , that will be only motivation for me to do better
You haven't eaten here first of all ,second you are competiton who is trying to smear **** on my reputation !!!!!
Heck I eat out quite a lot but i will not rate any of my competion beacuse anything negative i will write may be seen unethical even I could be right.
As you can imagine I was furious , angry and all sorts...
Because this was a breech of the user agreements of tripadvisor we have reported it and it is taken off their website.
We have found the actual people who tried to come to us on sunday night and they happily told us where they went for dinner that night.
Based on the language of the reviewer we found out she is a younger serves or floor manager. I am not trying to pull another "Amy's baking company " but I have given that restaurant a phone call identifiying myself and asking some questions if I could talk to whoever was working that night . Oddly enough it sounds like nobody worked that night , tables must have served themselves...
I am lucky we found this out really quick and solved it but it is so easy somebody trying to mess with you online these days