I work at a pretty mid-level kitchen, I doubt it is as fancy as many of the chefs who use this site, but what does everyone here think of kitchen staff going out to speak to ****** customers in person?
What prompted this post, is that where I work last week a long-time troublesome customer was unhappy with his meal and said some highly offensive things about the kitchen staff and the waiting staff, including calling the Head Chef the r word. Upon hearing this, the Chef confronted this person and asked him why he had said such things, and later this guy was barred
Personally I have never done this and never will because I am pretty thick skinned, but has anyone else here ever actually went out and spoken to awkward customers? Is it a regular occurance?