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Thread: DHL invoice after getting a JNS shipment in the US?

  1. #11
    Senior Member Johnny.B.Good's Avatar
    Join Date
    Aug 2011
    Bay Area, CA
    Quote Originally Posted by jimbob View Post
    Aussie customs were nice enough to drill into one of my stones and charge me for the pleasure!
    I would be so furious if this happened to me!

  2. #12
    Senior Member
    Join Date
    Jul 2013
    I have been seeing this kind of stuff more and more from private carriers such as DHL, UPS and FedEx. These companies use 3rd party customs brokers so the evaluations and charges are always the highest applicable and their service charges are often hefty. People started getting fed up with these charges and began refusing shipments at the door. These couriers became wise to this and started sending invoices after the shipments were accepted. By the time the invoice shows up the recipient is less likely to return the product. They would have already used the product, discarded the packaging and would be responsible for return shipping costs and applying to customs for a review once the product was returned. Not completely ethical but pretty damned wise.

  3. #13
    Von blewitt's Avatar
    Join Date
    Jul 2012
    Merimbula, Australia
    Quote Originally Posted by schanop View Post
    Hi TimS,

    You are the lucky one.

    I got one a couple of years ago for an order from Maxim. The charge was about $60 for random custom inspection recoup cost. If you search for references of incidents, you will find many and many people think that DHL just tries to get some extra money if you are happy to pay.

    What I did was to ring DHL, and in the end they waived the charge.
    I've had this 3-4 times.... Usually with stones or WA powder

    Make simplicity seem like abundance - Tetsuya Wakuda

  4. #14
    Canada's Sharpest Lefty
    Join Date
    Mar 2011
    I have had amazing and terrible service with DHL. I avoid them, but I know they work very well for Maxim, because they truly are just a better option in Europe. I've recently been sending with Purolator, to the US, and so far I think the guys have been "duty free". It can be tough to find a carrier that doesn't overcharge, and this is a frustrating part of shipping internationally. In my mind, the free shipping from Maxim makes up for the occasional fee that DHL charges.

  5. #15
    Senior Member
    Join Date
    Mar 2011
    Wales, UK
    You're lucky in the States. HMRC in the UK is really tight when it comes to enforcing import VAT/customs duty.

  6. #16
    Senior Member
    Join Date
    Jul 2013
    Nieuw Zeeland
    Yep, sounds like things are usually loose enough in the US that most buyersaren't even aware of potential import duties. Having sent a few things to the States, my impression is that the US system is geared towards security concerns (Hey, that 'stone' could be a bomb!) rather than monitoring import cheats. Maybe wise to have your goods labelled and shipped accordingly. For example, a common translation of a knife from Japan is 'kitchen tool' or maybe describe a stone as a 'traditional Japanese' sharpening stone. I dunno, could help.

  7. #17
    Senior Member
    Join Date
    Feb 2011
    Quote Originally Posted by TimS View Post
    I've placed two orders with Maxim. After my most recent order, I received an invoice for duty assessed by DHL. I know other countries pay an import duty, but I've never paid one in the U.S. And I'm not sure why one order was assessed a duty, and the other one wasn't?

    Did I just get lucky by not being taxed on the first order, or did DHL make a mistake by billing me for duty on the second?

    I'm curious to see what others' experiences have been.

    Happened to me once, could not get an answer that made sense from DHL as to why the charge. Never happened again though.

  8. #18

    Join Date
    Oct 2013
    I just spoke with DHL. The agent was adamant that a U.S. customs agent made the assessment that my stone warranted an import duty. When I cited the Harmonized Tariff Schedule (thanks for providing that to me!) that seems to indicate that my stone should be duty-free, she said there wasn't much she could do because it (the HTS #) wasn't cited on the original invoice.

    I asked what I needed to do to dispute the charges. She told me she'd be happy to help, but that I needed to know that if after the dispute has been investigated, if I am still in the wrong, I need to pay an ADDITIONAL $75 because US Customs has to 're-open' the file. Sounds like extortion to me.

    The sum of money actually isn't all that much; it's the principle. I hope this doesn't come off as a bunch of whining self-righteousness to our friends in Europe and elsewhere that pay import duties as a matter of course--I'm just kind of put off by this, especially since it seems like the duty shouldn't have been assessed.

    Oh well, I'll have to give this some thought and figure out what to do next.

  9. #19
    Senior Member tagheuer's Avatar
    Join Date
    Nov 2013
    I was very excited when heard a doorbell and saw the DHL package showed up on my doorstep.

    Then as I closed the door, the DHL driver quickly shouted at me to wait.

    The rest of the story was pretty much the same with what you experienced.

    I was a little bit annoyed at the first, but after using the stones to sharpen my knives, I got my smile back.

  10. #20
    pkjames's Avatar
    Join Date
    Jul 2011
    In Australia, my dhl agent advised me to ignore them as long as you have received your parcel. LOL

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