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Thread: Zwilling-Henckels warranty replacements

  1. #41
    Senior Member EdipisReks's Avatar
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    Here are a few pics. Click to embiggen.

    Thinned choil:


    Original (more or less) choil:


    Basic refinish of blade after thinning:


  2. #42
    Senior Member bkultra's Avatar
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    Sorry if you posted this info before ER... How tall is that knife at the heel?


  3. #43
    Senior Member EdipisReks's Avatar
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    Damn, I got the original choil and thinned choil labels backwards. If a mod would like to fix that, I'd be grateful.

    It was 60.5mm tall OOTB, and is about 60.2mm, now.

  4. #44

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    Ha! I was wondering that when I saw this earlier. I was thinking, "is it my phone that makes the second look thinner or am I seriously this amateurish?"

  5. #45
    Senior Member EdipisReks's Avatar
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    You should see this knife, after Jon Broida went crazy on it.

  6. #46
    Senior Member Marek07's Avatar
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    Quote Originally Posted by EdipisReks View Post
    You should see this knife, after Jon Broida went crazy on it.
    Would love to... pix?

  7. #47
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    It sucks to get a knife with a flaw like that. I once wanted to buy the IKEA VG 10 clad Slitbar gyuto when they still had them. I looked at three different knives which the salesman brought me one after another (from the other end of the warehouse, judging by how long I had to wait for him each time) and every single one of them had a massive concave section in the middle. I rejected them of course. After that they wouldn't take any more knives out of their packaging for me ... a real pity, I still have an almost unused normal Slitbar in my collection and it is a pretty nice knife for what it cost back then.

  8. #48
    Senior Member Bromo33333's Avatar
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    Quote Originally Posted by EdipisReks View Post
    I've contacted Zwilling USA, but it was late in the day when I got the knife, so my message was towards the end of the work day, and I am sure weather is going to delay things anyway, as they are in NY, so I don't really expect to here anything back super soon. Regardless, I'm sure they'll replace it, given their warranty, but here is my question: is this a company that typically replaces bad products with verified good ones, or am I going to be sending them back over and over again until I get a good one?
    I have a Santoku whose handle became broken, and they gave me a replacement (waiting for it to arrive). But they responded to my question within 48 hours, and gave me instructions for how to return it for inspection and possible replacement. I sent it in the way they said, and they responded within a week, and told me I was entitled to a replacement (since the knife was no longer made - handle style) and game me options to choose. Easy.

    Hopefully you have a similar experience.

    (Also I had a terrible experience sending knives to them for sharpening. Never again. And they weren't accommodating about the sharpening, so I am going to try it myself (nothing to lose at this point).

  9. #49
    Senior Member aboynamedsuita's Avatar
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    Quote Originally Posted by EdipisReks View Post
    You should see this knife, after Jon Broida went crazy on it.
    I sent my 10" ZK to Jon to do this, looking forward to when it comes back.
    "A dull knife means you're a ******* loser" – Matty Matheson

  10. #50
    Senior Member Marek07's Avatar
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    @EdipisReks & @aboynamedsuita
    When your knives return from their Jon Broida makeover... Photos please!


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