So, I got a good deal on a Henckels Kramer, NIB, from a seller on Amazon (one of the real companies, not just a random guy selling stuff). I got it today, and it has the dreaded holes in the edge. There is a small one further up the edge, but here is the big one. Now, obviously I can fix that, and I could return it as well, but the seller is currently out of stock for a replacement, so I'd have to take the money back, and I had wanted to try one OOTB to get a good handle on the geometry, so just fixing it is out of the question, too.
I've contacted Zwilling USA, but it was late in the day when I got the knife, so my message was towards the end of the work day, and I am sure weather is going to delay things anyway, as they are in NY, so I don't really expect to here anything back super soon. Regardless, I'm sure they'll replace it, given their warranty, but here is my question: is this a company that typically replaces bad products with verified good ones, or am I going to be sending them back over and over again until I get a good one?