Each product will be made after the payment. Usually we have some items in stock but because we are a small family business, sometimes delivery times are longer. When we do not have any stock, we will not accept payment until the product is produced, and we will keep customers informed by e-mail.

With every purchase an invoice is issued, included by taxes or not according to the country where the purchase has been made. It is a legal invoice, issued by a law firm which offers legal guarantees.

Möebius Crafts offers warranty for all the products in case of manufacture faults. We put all our efforts to make an excellent product, but, as human beings we can make mistakes, that is why we want to guarantee you that we will repair to the best of our abilities in case of any problems.

Each Möebius Crafts’ product is engraved with a serial number corresponding to the certificate number of authenticity sent with every product made. To be able to make any kind of guarantees or returns, it is necessary to keep the document.

The return of items is only accepted if the product is in perfect condition and in the original packaging, it needs to be made within 15 days of purchase and the shipping costs and possible customs charges are borne by the buyer.

We will proceed to refund the amount of the invoice to the buyer when we receive the product back. The payment method will be the same one used by the customer during the purchase.