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Thread: Bad experience with Boardsmith

  1. #21
    Senior Member jamaster14's Avatar
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    Quote Originally Posted by daveb View Post
    Mom taught me to praise in public, criticize in private. Served me well for many years.

    You've had a frustrating experience. Accept it, move on, but your post/vent/rant does not belong here.
    criticize in private is a good rule in general, but is this board not built on reviews, suggestions, and experiences both positive nd negative so long as it is done in a respectful and positive manner(of which i thought the OP was).

    I find it a bit suprising those here are coming to the defense of poor customer service. Its one thing to be a craftsman, but if you are selling somethng that also makes you a vendor and in my mind that comes with a responsibility to polite to potential customers be it in person, on the phone, or via email.

    i know when i had my restaraunt i had some VERY wrong and VERY rude customers, but would never treat them with anything other then respect and do whatever i could to please them(which sometimes wasnt possible).

    it seems like all the OP needed was help making a purchase or an alternative method. i dont see why this would be diffiuclt
    “A home cook who relies too much on a recipe is sort of like a pilot who reads the plane’s instruction manual while flying.” – Alton Brown

  2. #22
    Senior Member daveb's Avatar
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    Had someone, anyone, posted "I'm thinking about buying a Boardsmith board, what do you guys think?" , the post would have been entirely appropriate, relevant and on-point. Instead it was an unsolicited, one sided rant. I've had "issues" with vendors here and the one who shall not be named. I look for resolution, not to see who can pee highest on the tree.

    My 2 cents. Out of coffee, out of here. No more fuel for this fire.
    Dave
    Older and wider.

  3. #23
    Senior Member erikz's Avatar
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    We have a saying over here which translates roughly to 'the client is always king'. However a client reacts, you should try to facilitate them as well as you can. Sure as hell dont blow them off like mentioned in the opening post.

    I also dont see the point of keeping negative reviews quiet. That would be cheating. Aspiring costumers should be getting the chance to make up their minds based on a balanced set of fair reviews.

  4. #24
    Senior Member jamaster14's Avatar
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    Quote Originally Posted by erikz View Post
    I also dont see the point of keeping negative reviews quiet. That would be cheating. Aspiring costumers should be getting the chance to make up their minds based on a balanced set of fair reviews.
    Exactly, and if this kind of thing is a one time occurrence or not the norm, it will be reflected in the amount of positive review far outweighing the negative ones.
    “A home cook who relies too much on a recipe is sort of like a pilot who reads the plane’s instruction manual while flying.” – Alton Brown

  5. #25
    DevinT's Avatar
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    It's okay to seek a resolution, it's not okay to seek to damage a vendor.

    Money is not a license to get angry.

    @ OP, sorry this happened.

    Hoss

  6. #26
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    Quote Originally Posted by DevinT View Post
    It's okay to seek a resolution, it's not okay to seek to damage a vendor.

    Money is not a license to get angry.

    @ OP, sorry this happened.

    Hoss
    I really am not trying to take this up a notch, and I think I have got my message across. But I would just like to understand what the KKF policy is for the future. Is it the case that reporting on negative experiences with a vendor (whether or not in response to someone asking about that vendor) amounts to "seeking to damage" that vendor and is therefore verboten? Wouldn't this apply to all negative reviews? And if I have gotten this right, wouldn't the effect of this policy simply be to limit reviews of vendors to those that are positive, prohibiting all the negative ones, thereby depriving members of the forum from getting balanced information?

    Please let me know if I have misinterpreted what you are saying.

  7. #27
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    I think it's absolutely valid to post negative as well as positive experiences. Otherwise, the feedback becomes a distortion.

    FWIW, about a year ago, I had some concerns about customer service based on my experience. I didn't express them publicly, but rather did so privately. It does concern me that there seem to be continuing issues with customer service.

  8. #28


    Dave Martell's Avatar
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    Quote Originally Posted by dannynyc View Post
    I really am not trying to take this up a notch, and I think I have got my message across. But I would just like to understand what the KKF policy is for the future.

    From KKF's Vendor & Membership Terms of Use...Guidelines & Expectations for Vendors and Hobbyists:
    -You must respect members’ opinions, and cannot argue with or badger members on negative reviews as long as they are factual and respectful...

    Our policy has always been that objective respectful opinions and reviews are welcome.

  9. #29
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    Quote Originally Posted by Dave Martell View Post
    From KKF's Vendor & Membership Terms of Use...Guidelines & Expectations for Vendors and Hobbyists:



    Our policy has always been that objective respectful opinions and reviews are welcome.
    Thank you Dave. I think this has been a healthy discussion.

  10. #30
    DevinT's Avatar
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    A balance of information is a good thing. If we did that there would have to be 1000 positive reviews for every negative one so there would be a fair representation of the vendor. There is no vendor here or elsewhere that can meet all of the expectations of all of the customers.

    Negative reviews do have an effect on vendors, sometimes it's the only thing that we hear.

    Small business get bogged down with trying to make everyone happy. If a guy could just make things and sell them, it would be easy to be in business. The making of things is the easy part, managing everything else is the hard part.

    Negative reviews are intended to drum up support for the offended person, somehow asking for everyone to take sides and support that by their own experiences. I also like to be a competitive arguer, I want there to be a clear winner and looser for every argument. Usually, both sides are both right and wrong.

    I am not opposed to your posts, I just wish that there was a better solution.

    Hoss

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