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Thread: Bad experience with Boardsmith

  1. #31
    Senior Member NO ChoP!'s Avatar
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    I've had terrific experiences with some of our vendors, and I've had a few horrific experiences as well.

    I will publicly praise those for their outstanding service.

    I will not suggest products from, and will talk privately about those who have failed to provide me with a level of service I believe I deserve.

    Unfortunately there are a few of our very own I will never patronize again...
    The difference between try and triumph is a little "umph"! NO EXCUSES!!!!!!!
    chefchristophermiller@yahoo.com

  2. #32
    Still Plays With Blocks
    The BoardSMITH's Avatar
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    Since I was named here I will post a transcript with the name and email address removed of the OP. In short, if he had called me I would have walked him through the shopping cart process personally.

    If you wanted my business, you would have tried to help me solve my problem, rather than suggesting that I was doing something wrong. I am a smart guy, I did what you said, it didn't work. Perhaps I need to use a particular browser -- who knows?-- but rather than helping me figure this out, you implied that I must be missing something. I'd add that when you say "it works for everyone else," you ignore the possibility that other people have experienced the same problem and haven't bothered to write.

    In short, you were condescending rather than helpful, which I think the transcript bears out, and I would venture to say that that taking that sort of tone with customers willing to drop hundreds of dollars on your products can't be good for business.

    On Monday, March 17, 2014, David Smith <boardsmith@triad.rr.com> wrote:
    Quite frankly you put words in my mouth, at no time did I tell you to take your business elsewhere. All I said was it seems to work for everyone else. At no time was I rude or unhelpful, quite the opposite, I instructed you where to enter the shipping information. Please share the experience with the forum, I will be happy to publish a transcript of your emails for them to read.

    From:
    Sent: Monday, March 17, 2014 9:39 PM
    To: David Smith
    Subject: Re: Your website doesn't work

    Ps I am an active member of kitchen knife forums and have repeated extolled the virtues of your products, which is why I find your unhelpful and, frankly, rude reaction to a potential customer especially galling. I'll be sure to share my experience with that community.

    On Monday, March 17, 2014,
    What a helpful response. I guess you're asking me to take my business elsewhere.

    On Monday, March 17, 2014, David Smith <boardsmith@triad.rr.com> wrote:
    Sure seems to work for everyone else.


    -----Original Message-----
    From:
    Sent: Monday, March 17, 2014 4:28 PM
    To: David Smith
    Subject: Re: Your website doesn't work

    Yes, but it doesn't work. Nothing happens when you enter the info.

    On Mon, Mar 17, 2014 at 4:26 PM, David Smith <BoardSMITH@triad.rr.com>
    wrote:
    > There is a box on the left of the shopping cart to fill in your zip code.
    > This calculates the proper UPS shipping rates.
    >
    > -----Original Message-----
    > From:
    > Sent: Monday, March 17, 2014 4:18 PM
    > To: boardsmith .
    > Subject: Your website doesn't work
    >
    > Your website doesn't work! I tried to place an order, but kept
    > getting a message saying the order couldn't go through because I
    > hadn't selected a shipping method. But there is no way to do this.
    >
    > I would bet you're losing a lot of business as a result of this faulty
    > system. I eventually just gave up.
    >

    BTW He sent the first email twice from two different originating points.

  3. #33
    Senior Member
    sachem allison's Avatar
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    Wow, He wrote this

    "On Mon, Mar 17, 2014 at 4:26 PM, David Smith <BoardSMITH@triad.rr.com>
    wrote:
    > There is a box on the left of the shopping cart to fill in your zip code.
    > This calculates the proper UPS shipping rates."
    >


    and you got This out of it.


    "From:
    Sent: Monday, March 17, 2014 9:39 PM
    To: David Smith
    Subject: Re: Your website doesn't work

    Ps I am an active member of kitchen knife forums and have repeated extolled the virtues of your products, which is why I find your unhelpful and, frankly, rude reaction to a potential customer especially galling. I'll be sure to share my experience with that community.

    On Monday, March 17, 2014,
    What a helpful response. I guess you're asking me to take my business elsewhere."
    I haven't lived the life I wanted, just the lives I needed too at the time.

  4. #34
    Senior Member
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    I this this is a PEBKAC problem The very next page during ordering process on theboardsmith.com clearly said:

    Shipping
    To: Ontario

    Please enter your shipping destination and postal code to view domestic shipping rates. International customers - select local pick-up and the exact Priority Mail International rates will be sent to you when the board is ready to ship.
    US address would have a shipping charge shown up, but this OP lives in Toronto.

  5. #35
    Senior Member
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    This is where email sucks. You lose all the nuances of the voice and things can get misinterpreted so easily. Whenever things start to go south in an email conversation, I apologize and suggest a phone call to clear things up. If that does not work, then I move on to another business.

  6. #36
    Senior Member JHunter's Avatar
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    Quote Originally Posted by sachem allison View Post
    Wow, He wrote this

    "On Mon, Mar 17, 2014 at 4:26 PM, David Smith <BoardSMITH@triad.rr.com>
    wrote:
    > There is a box on the left of the shopping cart to fill in your zip code.
    > This calculates the proper UPS shipping rates."
    >


    and you got This out of it.


    "From:
    Sent: Monday, March 17, 2014 9:39 PM
    To: David Smith
    Subject: Re: Your website doesn't work

    Ps I am an active member of kitchen knife forums and have repeated extolled the virtues of your products, which is why I find your unhelpful and, frankly, rude reaction to a potential customer especially galling. I'll be sure to share my experience with that community.

    On Monday, March 17, 2014,
    What a helpful response. I guess you're asking me to take my business elsewhere."
    There is more in between those two in the original thread. Including one that states nothing but "sure seems to work for everyone else "

  7. #37
    Still Plays With Blocks
    The BoardSMITH's Avatar
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    That is the entire email exchange with no deletions, except for the OP's name and email address, or additions.

    The OP is entitled to his opinions and is free to voice his opinions here on my sub-forum. I realize I am not able to satisfy each and everyone but I try.

  8. #38
    Senior Member erikz's Avatar
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    Well, this seems like a classic case of email miscommunication/misunderstanding.

  9. #39
    Senior Member JHunter's Avatar
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    Quote Originally Posted by The BoardSMITH View Post
    That is the entire email exchange with no deletions, except for the OP's name and email address, or additions.

    The OP is entitled to his opinions and is free to voice his opinions here on my sub-forum. I realize I am not able to satisfy each and everyone but I try.
    I was referring to the post I quoted not showing the entire email you posted and how it can make it read different is all. No one will win in the case of someone having what they felt was a poor customer service experience

  10. #40
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    Checked again, it's my own PEBKAC,

    There's no local pick up option any where to be selected. Now I can see both sides of this argument.

    Shipping
    To: Ontario

    Please enter your shipping destination and postal code to view domestic shipping rates. International customers - select local pick-up and the exact Priority Mail International rates will be sent to you when the board is ready to ship.

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