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Thread: Bad experience with Boardsmith

  1. #41
    Senior Member Anton's Avatar
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    It's a common situation in any office -- especially for those in the communications industry: You communicate something (quite clearly, you think). The person with whom you're communicating receives the information (quite clearly, they think). And neither one of you is right.

    Fact is, there is very often a big gap between what is intended and received. The "evolution" of "communications" technology, namely e-mail and text messages, is baiting us with apparent connectivity, only to lead us down a path of confusion, frustration and the belief that we have actually communicated at all.

    Of course, all communication, even in its purest, face-to-face and focused form, falls prey to the imperfections of emotion, situation, distraction and interpretation. So we're talking about a matter of degree here. But the big question is: Are we aware of the limitations of the communication methods we're using? And do we correct for them?


    My .02

  2. #42
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    Quote Originally Posted by schanop View Post
    Checked again, it's my own PEBKAC,

    There's no local pick up option any where to be selected. Now I can see both sides of this argument.

    I'm sure no one cares, but I actually attempted to have this sent to the US, also using a US billing address (I may have erroneously entered the shipping address as Ontario at first, but I tried at least 5 times with the correct US shipping address). It just wouldn't work. And I did see the second page, which asked me to enter the shipping address, which I did, because I'm not a complete idiot. I still got an error message.

    Even if I was a complete idiot, or internet novice, would that justify the way I was spoken to? Not in my opinion.

    That said, as the OP, I propose we put this one to bed.

  3. #43
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    My apologies to both sides. I did totally miss US shipping address in the first post.

  4. #44
    Quote Originally Posted by dannynyc View Post
    Even if I was a complete idiot, or internet novice, would that justify the way I was spoken to? Not in my opinion.
    Treat others how you want to be treated (is what I've always been taught). Your original e-mail's tone was probably the rudest of the entire exchange. Instead of explaining your issue with his website, you told him 'factually' that his website doesn't work -- and that because of it you gave up on ordering something from him -- and that he's probably losing a lot of business because of it.

    You could have just wrote him telling him what you were interested in ordering, what the issue was with the website, and where you were trying to get it sent to. Boom. Problem solved. No need to get so upset over the small things in life...

  5. #45
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    Quote Originally Posted by JDA_NC View Post
    Treat others how you want to be treated (is what I've always been taught). Your original e-mail's tone was probably the rudest of the entire exchange. Instead of explaining your issue with his website, you told him 'factually' that his website doesn't work -- and that because of it you gave up on ordering something from him -- and that he's probably losing a lot of business because of it.

    You could have just wrote him telling him what you were interested in ordering, what the issue was with the website, and where you were trying to get it sent to. Boom. Problem solved. No need to get so upset over the small things in life...
    Really, you think it's rude to tell a vendor they may be losing business because their website doesn't let orders go through? Don't you think that's something a vendor might want to know?

  6. #46
    Senior Member ThEoRy's Avatar
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    So instead of starting your communication with David with something like, "I'm having trouble placing an order" You start by immediately attacking him with, "Your website doesn't work!"


    I just went through the process on David's site just to see the whole thing through and like he said it works for everyone else. Sounds like that time someone tried to purchase a Bill Burke knife that was in their shopping cart for over a day or so then when they finally hit "purchase" they were shocked and angered with the vendor that the item was no longer available. User error.

    It sounds to me like YOU made a mistake, blamed someone else like a child does, attacked the vendor privately then publicly WITHOUT disclosing your very rude private attack as if to seem like you were some innocent victim. Like I said earlier there are 2 sides to every story.

    Why couldn't you just call the guy?
    Starting this harvest I'm a starving startling artist/
    Lyrical arsonist it's arduous spitting this smartest arsenic/

  7. #47
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    What exactly was the mistake that I made? I entered all the information that I was asked to and it didn't work. And does the fact that it worked for you mean that it worked for "everyone"?

    And are you seriously telling me that I am acting like a child? I will be an adult and not respond to that comment.

  8. #48
    Senior Member ThEoRy's Avatar
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    Quote Originally Posted by dannynyc View Post
    What exactly was the mistake that I made? I entered all the information that I was asked to and it didn't work. And does the fact that it worked for you mean that it worked for "everyone"?

    And are you seriously telling me that I am acting like a child? I will be an adult and not respond to that comment.
    Who knows what the mistake you made was if you can't even say? And yes, that is exactly how children act. Blame everyone else and throw a tantrum. Would you care to comment on my assessment of your original exchange to David and why you began with an attack instead of a query or why you didn't just call the guy up and place the order by phone?
    Starting this harvest I'm a starving startling artist/
    Lyrical arsonist it's arduous spitting this smartest arsenic/

  9. #49
    Senior Member Ucmd's Avatar
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    I am really surprised at the direction this thread is taking. Nothing productive will come from this. Will mods Please end this thread.

  10. #50
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    It's kind of bizarre that I am engaging with you, a total stranger, having to explain my interaction with the vendor. Suffice to say that I don't think my email was rude, even if it was rather direct. And my point is that after I pointed out the process was not working for me (however I said it), the vendor made no effort to resolve the situation. Again, how is the onus on the customer?

    Theory, I don't really care what you think about me, and I really think your insults are unbecoming and unworthy of this forum.

    You're entitled to your opinion of course, but I think the facts speak for themselves.

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