I feel a little bit bad taking the time to write a post just to trash a vendor, but I just have to vent here.
I have had a Boardsmith cutting board for years. It's a great board, and I have recommend BS to many posters looking for cutting board recommendations.
Yesterday I was trying to pull the trigger on a new item, but I could not get the website to work. I kept hitting a jam where I was asked to put in a zip code before shipping costs could be calculated, but it kept not working (yes, the shipping address was in the U.S.). I tried many times, then finally wrote Dave and suggested that he might be losing out on business from frustrated customers in my position who weren't willing to spend the energy to go to him for help.
You'd think that a vendor would want to assist his customer in making a purchase: instead, I got a snarky, condescending email from him suggesting that I was just too clueless to do this correctly. Putting aside that I am a pretty smart guy with tons of experience buying things online from all sorts of vendors, I really could not believe that someone who is not only selling expensive products, but who is marketing to a pretty small audience who tend to communicate with one another (such as on this forum), chose, instead of trying to help me (say, by offering to call me up, or suggesting I call him, or saying anything helpful at all), rudely blew me off. I wrote back and gave him several chances to either apologize or be helpful, but he kept digging in his heels, and insisted the problem must be at my end.
When buying anything, including knives and related wares, quality is the most important factor. But I'll be damned if I'm going to give my hard-earned money to a vendor who can't even treat me with basic respect. I don't know if this is function of success going to his head and taking his customers for granted, but this whole experience really pi**ed me off, and I won't be shopping there again, nor will I recommend his products.
Ok, that's my rant. Make of it what you will.