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advice - "brand new" Zwilling Kramer appears to have been used
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Thread: advice - "brand new" Zwilling Kramer appears to have been used

  1. #1

    advice - "brand new" Zwilling Kramer appears to have been used

    New forum member, first post. Looking for advice on what to do about my "brand new" Zwilling Kramer chef knife.

    I'd been eyeing the Zwilling Kramer carbon chef knife for a while now, and I finally bit on an 8" blade when Bloomingdale's (yes, Bloomingdale's) had a decent sale. Received the knife in the mail today and it looks used. The brass bolster is scuffed all to hell, there's a slight curve to the tip of the blade, and while the carbon blade doesn't have any stains, I can see the marks from where it has been wiped down. To add insult to injury, the fit and finish of the handle is absolute crap--the wood isn't flush with the rivets OR the tang (one half of the handle appears to have already shrunk) and there is some rust/corrosion on the edge of the tang exposed by the shrunken wood (which also appears to have some slight water damage along the crease).

    So basically what I want to know is, should I send this thing back? Or should I be happy with paying $180 for a "used" Zwilling Kramer? It's out of stock now, so there's no exchanging it. If the fit and finish issues (wood shrinking, scuffs, etc.) are problems I'm going to potentially run into down the road anyways, does it make more sense to keep it? Any advice would be greatly appreciated.

  2. #2
    Senior Member
    Join Date
    Feb 2013
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    CCAA/Germany
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    76
    Welcome.
    Wood shrinkage is often reported here (tang & rivets standing out) and is the case in my ZK, too.

  3. #3

    ecchef's Avatar
    Join Date
    Feb 2011
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    In the Village.
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    I wouldn't accept it.
    Though I could not caution all I still might warn a few; Don't raise your hand to raise no flag atop no ship of fools. - Robert Hunter

  4. #4
    Senior Member
    Join Date
    May 2012
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    The Alps, Austria, Europe
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    Quote Originally Posted by zoze View Post
    Welcome.
    Wood shrinkage is often reported here (tang & rivets standing out) and is the case in my ZK, too.
    +1

    F&F on my 8" ZK was far from what I would expect, and there were scratches on the blade too. I purchased the knife online from a store in the US, and had it shipped to Europe. I was a bit disappointed, contacted both seller and Zwilling Germany directly as I hoped I could avoid sending the knife back to the US. Zwilling Germany refused any help guiding me to the seller. The seller was very helpful and offered a further discount on the already discounted price... In the end I got this knife for a decent bargain and enjoy using it even though F&F aren't nice.

  5. #5
    Would recommend to contact the Henckels' customer service. They usually are quite generous...

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