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Thread: Need Advice For Order that was never filled.

  1. #1
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    Need Advice For Order that was never filled.

    Hi all,

    i haven't been on the forum much lately because after my kit got stolen i haven't had the funds or care to be around knives. Although a lot of you will know who I am.


    I placed an order with Pierre about 1.5 years ago for a gyuto, and put a deposit down.

    Pierre has had little contact with me, the agreement was 1 year, he never did give me a follow up for materials etc and After numerous emails not being returned I am starting to feel ripped off.

    I have done business with many makers on this Forum and never had an issue.

    I sent him an email almost a month ago asking for a knife or my money back, I was told that he had some personal issues and would not refund my money. Ok, well I deserve a knife or I have been robbed blind...


    Is anyone in contact with Pierre?

    Will Paypal back me at all in this matter?

    I am extremely disappointed by this, and the money i put down would go a long way towards bills for myself, He may be struggling right now, however its my money and he never fulfilled the agreement, I would at least appreciate a response from you Pierre.

  2. #2
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    He made a recent post recently about having pretty serious health issues due to an accident at his job. I mean I feel he should refund the money after it having been so long but hopefully you can get in further contact with him.

  3. #3
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    Yea, tricky situation. If you can hang on for a couple more months I would. I don't think you have anything to worry about regarding getting ripped off - it's just a set of bad circumstances.

  4. #4
    Senior Member TheDispossessed's Avatar
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    Quote Originally Posted by Bill13 View Post
    Yea, tricky situation. If you can hang on for a couple more months I would. I don't think you have anything to worry about regarding getting ripped off - it's just a set of bad circumstances.
    I'm probably going to upset a lot of people here and maybe i should keep my mouth shut but I disagree.
    It's great we're all friendly here, it's a community, i get it, i love that, i've benefited from it tremendously.
    What's 'tricky' about the situation though??
    Payment was made for work, to be completed in an extremely reasonable amount of time. The work hasn't been done and the customer has reportedly been blown off.
    That's bad business, period. No matter what the personal circumstance on part of the craftsperson.
    I sometimes get irritated how sycophantic this forum can get, endlessly supporting vendors and craftspeople even when they fail to deliver repeatedly.
    A community that cannot maturely discuss and deal with criticism is not functional or entirely healthy.
    A 'forum' for discussion is supposed to be exactly that, open and unbiased.
    Sorry I just had to say it. I wish no one ill will, just a shade more accountability and honesty overall here.
    Cheers
    Matteo

  5. #5
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    Quote Originally Posted by TheDispossessed View Post
    I'm probably going to upset a lot of people here and maybe i should keep my mouth shut but I disagree.
    It's great we're all friendly here, it's a community, i get it, i love that, i've benefited from it tremendously.
    What's 'tricky' about the situation though??
    Payment was made for work, to be completed in an extremely reasonable amount of time. The work hasn't been done and the customer has reportedly been blown off.
    That's bad business, period. No matter what the personal circumstance on part of the craftsperson.
    I sometimes get irritated how sycophantic this forum can get, endlessly supporting vendors and craftspeople even when they fail to deliver repeatedly.
    A community that cannot maturely discuss and deal with criticism is not functional or entirely healthy.
    A 'forum' for discussion is supposed to be exactly that, open and unbiased.
    Sorry I just had to say it. I wish no one ill will, just a shade more accountability and honesty overall here.
    Cheers
    Matteo
    Tricky situation indeed. Pierre is not the only vendor on this forum to be affected by health, nor will he be the last. The thing to remember, or even try to sympathize with, is that this craft is their livelihood (for most craftsman that is). If they can't make/sell product and they are suffering from these afflictions then it is a double loss for them.

    On the other hand, the professional way to handle these situations, from the vendor's standpoint, would be to maintain an open line of communication with the customers and keep them plugged-in to the delays and updated expectations. That being said, I haven't experienced anything analogous to what Pierre is going through and cannot imagine how I would respond to the stress and weight of the situation.

    I hope you can find a way to work things out with Pierre jgraeff. Not to mention, hope you find some good news soon Pierre and can get back on the mend!

  6. #6
    Senior Member EdipisReks's Avatar
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    Quote Originally Posted by TheDispossessed View Post
    unbiased.
    lol, what? I guess only deaf, dumb, and blind robots need apply at forums. I will provide a translation, for deaf, dumb, and blind robots on the forum, who are unbiased.

    01101100 01101111 01101100 00101100 00100000 01110111 01101000 01100001 01110100 00111111 00100000 00100000 01001001 00100000 01100111 01110101 01100101 01110011 01110011 00100000 01101111 01101110 01101100 01111001 00100000 01100100 01100101 01100001 01100110 00101100 00100000 01100100 01110101 01101101 01100010 00101100 00100000 01100001 01101110 01100100 00100000 01100010 01101100 01101001 01101110 01100100 00100000 01110010 01101111 01100010 01101111 01110100 01110011 00100000 01101110 01100101 01100101 01100100 00100000 01100001 01110000 01110000 01101100 01111001 00100000 01100001 01110100 00100000 01100110 01101111 01110010 01110101 01101101 01110011 00101110 00100000 00100000 01001001 00100000 01110111 01101001 01101100 01101100 00100000 01110000 01110010 01101111 01110110 01101001 01100100 01100101 00100000 01100001 00100000 01110100 01110010 01100001 01101110 01110011 01101100 01100001 01110100 01101001 01101111 01101110 00101100 00100000 01100110 01101111 01110010 00100000 01100100 01100101 01100001 01100110 00101100 00100000 01100100 01110101 01101101 01100010 00101100 00100000 01100001 01101110 01100100 00100000 01100010 01101100 01101001 01101110 01100100 00100000 01110010 01101111 01100010 01101111 01110100 01110011 00100000 01101111 01101110 00100000 01110100 01101000 01100101 00100000 01100110 01101111 01110010 01110101 01101101 00101100 00100000 01110111 01101000 01101111 00100000 01100001 01110010 01100101 00100000 01110101 01101110 01100010 01101001 01100001 01110011 01100101 01100100 00101110

    Pierre owes the money back, at this point. The contract has been breached. The ethical and legal position is that Pierre owes the money back. Whether Jgraeff can compel compliance is another issue altogether. I don't know where Jgraeff lives, but if he doesn't live in Canada, litigation is unlikely to be cost effective. It sucks that Pierre is sick, and it sucks that Jgraeff has been the victim of a breach of contract.

    01010000 01101001 01100101 01110010 01110010 01100101 00100000 01101111 01110111 01100101 01110011 00100000 01110100 01101000 01100101 00100000 01101101 01101111 01101110 01100101 01111001 00100000 01100010 01100001 01100011 01101011 00101100 00100000 01100001 01110100 00100000 01110100 01101000 01101001 01110011 00100000 01110000 01101111 01101001 01101110 01110100 00101110 00100000 00100000 01010100 01101000 01100101 00100000 01100011 01101111 01101110 01110100 01110010 01100001 01100011 01110100 00100000 01101000 01100001 01110011 00100000 01100010 01100101 01100101 01101110 00100000 01100010 01110010 01100101 01100001 01100011 01101000 01100101 01100100 00101110 00100000 00100000 01010100 01101000 01100101 00100000 01100101 01110100 01101000 01101001 01100011 01100001 01101100 00100000 01100001 01101110 01100100 00100000 01101100 01100101 01100111 01100001 01101100 00100000 01110000 01101111 01110011 01101001 01110100 01101001 01101111 01101110 00100000 01101001 01110011 00100000 01110100 01101000 01100001 01110100 00100000 01010000 01101001 01100101 01110010 01110010 01100101 00100000 01101111 01110111 01100101 01110011 00100000 01110100 01101000 01100101 00100000 01101101 01101111 01101110 01100101 01111001 00100000 01100010 01100001 01100011 01101011 00101110 00100000 00100000 01010111 01101000 01100101 01110100 01101000 01100101 01110010 00100000 01001010 01100111 01110010 01100001 01100101 01100110 01100110 00100000 01100011 01100001 01101110 00100000 01100011 01101111 01101101 01110000 01100101 01101100 00100000 01100011 01101111 01101101 01110000 01101100 01101001 01100001 01101110 01100011 01100101 00100000 01101001 01110011 00100000 01100001 01101110 01101111 01110100 01101000 01100101 01110010 00100000 01101001 01110011 01110011 01110101 01100101 00100000 01100001 01101100 01110100 01101111 01100111 01100101 01110100 01101000 01100101 01110010 00101110 00100000 00100000 01001001 00100000 01100100 01101111 01101110 00100111 01110100 00100000 01101011 01101110 01101111 01110111 00100000 01110111 01101000 01100101 01110010 01100101 00100000 01001010 01100111 01110010 01100001 01100101 01100110 01100110 00100000 01101100 01101001 01110110 01100101 01110011 00101100 00100000 01100010 01110101 01110100 00100000 01101001 01100110 00100000 01101000 01100101 00100000 01100100 01101111 01100101 01110011 01101110 00100111 01110100 00100000 01101100 01101001 01110110 01100101 00100000 01101001 01101110 00100000 01000011 01100001 01101110 01100001 01100100 01100001 00101100 00100000 01101100 01101001 01110100 01101001 01100111 01100001 01110100 01101001 01101111 01101110 00100000 01101001 01110011 00100000 01110101 01101110 01101100 01101001 01101011 01100101 01101100 01111001 00100000 01110100 01101111 00100000 01100010 01100101 00100000 01100011 01101111 01110011 01110100 00100000 01100101 01100110 01100110 01100101 01100011 01110100 01101001 01110110 01100101 00101110 00100000 00100000 01001001 01110100 00100000 01110011 01110101 01100011 01101011 01110011 00100000 01110100 01101000 01100001 01110100 00100000 01010000 01101001 01100101 01110010 01110010 01100101 00100000 01101001 01110011 00100000 01110011 01101001 01100011 01101011 00101100 00100000 01100001 01101110 01100100 00100000 01101001 01110100 00100000 01110011 01110101 01100011 01101011 01110011 00100000 01110100 01101000 01100001 01110100 00100000 01001010 01100111 01110010 01100001 01100101 01100110 01100110 00100000 01101000 01100001 01110011 00100000 01100010 01100101 01100101 01101110 00100000 01110100 01101000 01100101 00100000 01110110 01101001 01100011 01110100 01101001 01101101 00100000 01101111 01100110 00100000 01100001 00100000 01100010 01110010 01100101 01100001 01100011 01101000 00100000 01101111 01100110 00100000 01100011 01101111 01101110 01110100 01110010 01100001 01100011 01110100 00101110

  7. #7
    Senior Member chinacats's Avatar
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    Sounds unfortunately familiar.
    once in a while you get shown the light, in the strangest of places if you look at it right

  8. #8
    Senior Member Dinsdale's Avatar
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    Same here. 1 year and a $XXX deposit and no knife and no communication. It's to the point that I think I will see neither again.��
    Last edited by ecchef; 06-29-2016 at 04:17 AM.

  9. #9
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    In the best of all possible worlds, deposits would go into escrow accounts, but we all know that isn't how the world works.

    I have been waiting even longer than the OP for my knives from Pierre but I have, at least had some responses from Pierre and some attempts by him to give me context. (I will say that the responses have not been as often nor detailed as I would like and require numerous emails to elicit a response.)

    *************
    I don't think Paypal or one's credit card company can help, as I am pretty sure there is a limit on how old a payment can be and still get it reversed, but I would, of course be happy to be wrong.

    Basically, this situation sucks for all concerned, because, as many people have pointed out. Pierre is clearly a very good guy who overextended himself, then had a horrible accident occur and now can't dig himself out very easily.

    But as many posters have also pointed out this was also a commercial transaction, involving a non trivial amount of money to the buyer and the money was not put into escrow or otherwise segregated as it should have been.

  10. #10
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    I mean at this point sure you may have spread yourself thin and be in the ****. But I feel it isn't too hard to spend an hour or so trying to communicate with all your customers. They paid substantial sums of money and for one to not reply or keep saying the same thing is unacceptable.

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