Hey guys...just thought I'd give a shout out to Thermapen for great customer service. I have a Thermapen that developed a crack across the crystal display and into the case itself. No idea how it got there... No abuse on my end that I can recall... Regardless, I emailed Thermapen Customer Service last Friday with the problem and they promptly replied and gave me a return address and a RMA #. I mailed it last Saturday USPS Priority. They got it on Monday and emailed me to say they would fix it free and it would go out on Tuesday. I got it in the mail the AM...looks like new! That's less than a week turnaround door to door! If you break your Thermapen don't toss it...get it repaired!