In 2008, I sold a maple board to a customer. Some time later, about two months later I believe, I received an email from him saying the board warped and he demanded a replacement. When I refused, given the amount of time, he skewered me on another forum going so far as to post photos and try to make me look like a cheat and a thief. When he leaked the details out, things changed. Seems he left it under hot running water for 5 full minutes and was mad because it warped. (A detail he conveniently left out in the emails he sent me.) In the photos there were dark splotchy areas which I believe was mold. His last post in that thread was that he gave the board to his mother and purchased a teak board.
Fast forward to a few weeks back. He sent another email asking for pricing on a special order. I thought the name was familiar and when I checked my records, I found it was the same person. So I deleted the email. Today he sent another email asking for pricing. I replied this time asking if this was ***** **** who bought a board in 2008. Here is his reply.
"You're a terrible business man. Believe it or not I've referred a lot of business to you since then. Are you going to be petty or do you want more business? For the record, you treated me like sh** before and I got past it, have you?"
Would you send the quote or ignore this customer?