In reality there's only a handful of vendors that offer Japanese knives and supplies we use to maintain them. You would think that earning customers' business should be each vendor's top priority. Just since January I've made purchases from several, with one company receiving a sizable sum of my money(company $$).
When I was looking for advice for buying some new knives I contacted four different vendors. Three of them responded back with useful information, which included Jon @ JKI who was absolutely the most helpful of all. The fourth company, who I'd spent all the money with was the least helpful. Unlike Jon who asked a bunch of questions and we sent emails back and forth, I got a one sentence reply from "company $$". At the time I just blew it off, Jon was very helpful and I bought from him.
Now I'm looking to get a wa-gyuto for my new handle and so I email "company $$" looking for some additional information on a knife they sell. What do I get back in response? Another short reply and I'm not sure if the answer is even correct. I'm thinking, here I am about to spend $300 on a knife and this company can't take the time to fill me in on the details about it?
Am I expecting too much from the company I've already spent a lot of money with to give me more than the time of day or is Jon's level of expertise on the products he sales so superior that he spoiled me?