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Thread: Anyone has experiance with the customer service from Koki?

  1. #11
    Senior Member Candlejack's Avatar
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    Quote Originally Posted by ptolemy View Post
    I think this thread maybe premature? I totally understand OP's frustration + what it'll take to fix the issue but let's give Koki a chance to talk to OP first.
    This is not one of those threads. No blame is passed onto Koki (which i think i made absolutely clear in the post itself)
    And more praise than than criticism (none, or one part about language barrier) was written.


    I blame Koki even less than i blame the smith, who i don't blame at all.
    And if anything, this thread makes for good commercial value for Koki

  2. #12
    Quote Originally Posted by Candlejack View Post
    This is not one of those threads. No blame is passed onto Koki (which i think i made absolutely clear in the post itself)
    And more praise than than criticism (none, or one part about language barrier) was written.


    I blame Koki even less than i blame the smith, who i don't blame at all.
    And if anything, this thread makes for good commercial value for Koki
    Maybe my cynical self read something between then lines. Sorry

  3. #13
    Senior Member Deckhand's Avatar
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    I see nothing negative in this thread. I find it useful and informative. I have never needed to return an item. I have had nothing but amazing customer service from Koki. It is nice to see people had good service rectifying situations that came up.

  4. #14
    Sounds good. Must be my cynical side showing.

  5. #15
    One of the concerns buying from Japan directly is what to do when a return is needed. In the USA Koki has a "USA office" in CA that accepts the returns for us and you can imagine this is great. How it works for other countries? I have no idea.

  6. #16
    Canada's Sharpest Lefty Lefty's Avatar
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    Koki is great to deal with. He sorted through his stock for me and sent me the most neutral knife he could find when he discovered that I'm left-handed.
    It's really too bad he can't have a vendor forum hereso we could find out who he's workin with, get some great inside info and pictures of what's going on in Japan.
    09/06

    Take a look around at: www.sharpandshinyshop.com

    Email me at: tmclean@sharpandshinyshop.com

  7. #17
    Quote Originally Posted by Lefty View Post
    It's really too bad he can't have a vendor forum hereso we could find out who he's workin with, get some great inside info and pictures of what's going on in Japan.

    We've talked about it but I don't think he'll be actively participating on any forum, he's just too busy.

  8. #18
    Senior Member Candlejack's Avatar
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    As far as to this point, it has been excellent talking to him, as expected.
    There was less misunderstandings than before, there was no problem this time around.

    He takes it very seriously and will speak with Mister Fujiwara about it tomorrow and they'll come up with a soloution that hopefully makes us all happy.


    And yes, Koki always seem to be very, very busy. But it would be great to have him here, even if he only pops in once in a while.

  9. #19
    Senior Member NO ChoP!'s Avatar
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    I love that Japanese mail is like 10x better than our own. I've received packages from Koki in two days! literally!
    The difference between try and triumph is a little "umph"! NO EXCUSES!!!!!!!
    chefchristophermiller@yahoo.com

  10. #20
    Senior Member Candlejack's Avatar
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    Quote Originally Posted by NO ChoP! View Post
    I love that Japanese mail is like 10x better than our own. I've received packages from Koki in two days! literally!
    Yes, that is one of my favorite things with JCK. I've also started to respect our own postal-service alot more since i experienced and heard about other postal services.. but us swedes, we whine about everything we can


    I have now removed around 1mm-1,5mm of edge in search of more stability.. well, the 2cm from the front is now sharp, but the rest of the blade won't take an edge. I'm not sure i want to try more.

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