I dealt with a customer poorly today.
Even though I was right, the way I dealt with it was wrong.
I am not sure if I should just leave it alone,
or If I should call back and apologize.
I am not asking if I was right or wrong, just what you think I should do.
A little background on the situation.
A customer had purchased a piece from my webstore with a non knife project in mind.
Dimensions for the piece were listed as 5" x 2&1/2" to 1&1/2" x 1&1/8 This is just an example, may not be the actual numbers.
The photo showed both sides of the piece with an obvious taper of the width.
The customer called me and said that the piece has a taper and was not going to work for his project.
I told him that I was sorry it would not work for his project, and that I would refund his money if he wanted to send it back.
He said, no that he liked the piece and would use it on other projects.
Next he told me the dimensions he needed and asked if I would let him know if a piece with those dimensions and similar price became available.
I told him I had more koa coming in soon from stabilizing and if I saw a suitable piece I would let him know.
I also asked him to send me an email with a recap so I wouldn't forget as I was cutting wood when he called.
Now a little over a week later he calls again. His tone of voice was pleasant but what he said rubbed me the wrong way.
Started with comments like;
I don't know why it is so hard to do business with some companies.
Why can't people keep their word and do what they say?
Why are some companies so hard headed about fixing their mistakes?
I told him I had some pieces that would work in size but cost was considerably higher than what he wanted to spend. I even offered a discount.
I did not state that the mistake was his, not mine. Or even respond to the other comments.
When it continued that he felt I had wronged him, I told him.
Go ahead and keep the piece you have and I will refund what you paid.
Just do not come back for future purchases.
He said, no, I just won't talk to you anymore and buy from the website.
My ego caused me to react poorly and I am not proud of my behaviour.
But.....I did not raise my voice or use the F word.
Should I call back and apologize for attempting to cut him off?
Or just leave it alone and let things settle down on their own?