I think "expectations" is the key word here. I know that after reading what Mr. Boar describes as "glowing reviews" of Dave's boards, I expected more than I got and I was disappointed. But I see that as my fault, not Dave's.
I have what some would regard as unreasonable standards in some areas and it's up to me to communicate what I'm looking for in a custom made product. In retrospect, I should have described what I wanted and offered to pay a premium price to achieve that end. How the hell is Dave supposed to know what I want unless I tell him? Mea culpa
And I'm sorry, but I don't buy the "get over it, it's going to get dinged up when you use it" argument. I know that when I finally win the Powerball and get my new Aston Martin, eventually some knuckle dragging troglodyte in a Yugo is going to park next to me and bang his car door into mine. But I don't expect my V12 Vantage to arrive with chipped paint and dents.