What I can do immediately is a little bit limited this week... I apologize for this and hope to solve all of these problems as soon as I can. Bare with me.
That is a strange hassle for a product that is supposed to make something simple.
Thank you! It is very encouraging to read, and hopefully we can improve. Thanks to all of the feedback from here: management is trying to do something about shipping fees, we now check all of the saya pins before selling, and I just fixed up all of the warnings on all of the sharpening stones (it was there, just hard to read). We had a lot of customer service complaints in 2011, so we changed management, added customer service, and fixed things up in that department. Hopefully, customers will come up, but for right now all I can really do is play clean up.
Thankfully I haven't run into an enormous problem that I can't fix yet. ::knocks on wood::
I was looking at these knives. They look pretty good for a starter set. Not being a Korin shopper, I wish there was multiple pics of the product. I went to look at a knife bag and the only pic I could see was the one with the outside of the bag. There was a second pic. but I could not click on it to enlarge. Kinda frustrating. http://korin.com/8pcs-Knife-Bag-Black
I could be wrong too, but I am sure that you could post to that page.
I have never used one, but their steel and pricepoint make me think they would make excellent entry level knives for people who want to try out Japanese gyutos that have familiar western elements. The carbon line especially probably represents good value. I daresay that they are better finished than the Tojiro DP line which seems their most obvious competitor.
On the other hand, these get almost no press on the forums. I think we can chalk this up to the Carbonext line, which takes a known and loved quantity (Ichimonji/Kikuichi TKC) and markets it as a rebranded knife at a significant discount. This effectively puts great geometry and a beloved (if unknown) steel in the "entry" price category, and having used a TKC as well as some of the "entry" caliber knives such as the Tojiro and the Fujiwara stainless line, there's absolutely no comparison.
I guess that's a question for you folks at Korin: how do you want customers to see the Togiharu? What sets it apart from its competitors? I'm often asked to recommend a sub-$150 western-style Japanese gyuto to people, and wonder what you see as this knife's strongest selling points.
thank you, Mari
ONe day Timmy, they will finally see my genius. One day Timmy, they'll realize I'm not pink and I really can fly. One can dream, Timmy. One can dream.