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Thread: What do you think of the Togiharu brand?

  1. #11
    Quote Originally Posted by sachem allison View Post
    no instructions, I soaked the green half, from previous experience using other similar stones, but that didn't help.
    Just curious, did you send it back? Note to self, no togiharu stones...
    once in a while you get shown the light, in the strangest of places if you look at it right

  2. #12
    Quote Originally Posted by sachem allison View Post
    no instructions, I soaked the green half, from previous experience using other similar stones, but that didn't help.
    Did you return it? Note to self no togiharu stones.

    BTW, mighty fine of you to take this challenge on Mari. Will be very good for your business in the long run.
    once in a while you get shown the light, in the strangest of places if you look at it right

  3. #13
    Quote Originally Posted by sachem allison View Post
    no instructions, I soaked the green half, from previous experience using other similar stones, but that didn't help.
    There is a power outage at Korin, so I'm currently working from home. Ideally what would be the best outcome and do you have a picture of the cracked stone? I believe you, but it is just nice if I could present something to management, especially because Ms. Kawano is in Japan right now.

    What I can do immediately is a little bit limited this week... I apologize for this and hope to solve all of these problems as soon as I can. Bare with me.

  4. #14
    That is a strange hassle for a product that is supposed to make something simple.

  5. #15
    Quote Originally Posted by chinacats View Post
    Did you return it? Note to self no togiharu stones.

    BTW, mighty fine of you to take this challenge on Mari. Will be very good for your business in the long run.
    If you have a problem with a product, our customer service team will be happy to help you. Sometimes there is an approval process or if it's defective we need evidence (photos, ship back, blah blah), but we will do what we can.

    Thank you! It is very encouraging to read, and hopefully we can improve. Thanks to all of the feedback from here: management is trying to do something about shipping fees, we now check all of the saya pins before selling, and I just fixed up all of the warnings on all of the sharpening stones (it was there, just hard to read). We had a lot of customer service complaints in 2011, so we changed management, added customer service, and fixed things up in that department. Hopefully, customers will come up, but for right now all I can really do is play clean up.

    Thankfully I haven't run into an enormous problem that I can't fix yet. ::knocks on wood::

  6. #16
    Senior Member Crothcipt's Avatar
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    I was looking at these knives. They look pretty good for a starter set. Not being a Korin shopper, I wish there was multiple pics of the product. I went to look at a knife bag and the only pic I could see was the one with the outside of the bag. There was a second pic. but I could not click on it to enlarge. Kinda frustrating. http://korin.com/8pcs-Knife-Bag-Black

    I could be wrong too, but I am sure that you could post to that page.

    http://korin.com/s.nl

  7. #17
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    I have never used one, but their steel and pricepoint make me think they would make excellent entry level knives for people who want to try out Japanese gyutos that have familiar western elements. The carbon line especially probably represents good value. I daresay that they are better finished than the Tojiro DP line which seems their most obvious competitor.

    On the other hand, these get almost no press on the forums. I think we can chalk this up to the Carbonext line, which takes a known and loved quantity (Ichimonji/Kikuichi TKC) and markets it as a rebranded knife at a significant discount. This effectively puts great geometry and a beloved (if unknown) steel in the "entry" price category, and having used a TKC as well as some of the "entry" caliber knives such as the Tojiro and the Fujiwara stainless line, there's absolutely no comparison.

    I guess that's a question for you folks at Korin: how do you want customers to see the Togiharu? What sets it apart from its competitors? I'm often asked to recommend a sub-$150 western-style Japanese gyuto to people, and wonder what you see as this knife's strongest selling points.

  8. #18
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    Quote Originally Posted by chinacats View Post
    Just curious, did you send it back? Note to self, no togiharu stones...
    no I still have it, once my week slows down I'll post pics, it is actually very interesting really.
    I haven't lived the life I wanted, just the lives I needed too at the time.

  9. #19
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    Quote Originally Posted by Korin_Mari View Post
    There is a power outage at Korin, so I'm currently working from home. Ideally what would be the best outcome and do you have a picture of the cracked stone? I believe you, but it is just nice if I could present something to management, especially because Ms. Kawano is in Japan right now.

    What I can do immediately is a little bit limited this week... I apologize for this and hope to solve all of these problems as soon as I can. Bare with me.
    no worries, I bought the stone a few months ago and haven't gotten around to bringing it in, about a third of it is completely dissolved and the rest of it is cracked all to hell. Mostly on the 4k side and a few cracks on the 1k side. later this week I'll send you pics, so you can see it.
    thank you, Mari
    I haven't lived the life I wanted, just the lives I needed too at the time.

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