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Thread: Trying to improve - Your Impressions Good/Bad

  1. #21
    Weird Wood Pusher Burl Source's Avatar
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    Quote Originally Posted by rsacco View Post
    One example is that I have had problems numerous times when trying to add an item to my cart when the cart contained an item from a previous visit. I've had to go about emptying the cart a couple different ways before I could add the item that I wanted purchase (as opposed to the item in my cart from the prior visit/session).
    I believe I got the cart issue fixed a couple weeks ago.
    When the store software was upgraded it caused the save items in cart settings to be set for 999 days. Now this has been changed to 8 hours. If anyone is still having an issue with old stuff or previous purchases still in the cart please let me know. When I think of times I have made purchases on other websites I am prone to give up if I have to jump through too many hoops. I called the software tech support and they agree with your comment that emptying items from the cart will add to abandoned cart stats.

    Quote Originally Posted by mhlee View Post
    I was responsible for several abandoned carts a few months ago. The wood I wanted to buy that I put in my cart was sold while I was deciding to buy it. This happened to me at least twice.
    The way the store software works is that an item will show in store inventory until a person who has placed it in their cart completes checkout. Sometimes more than one person will have the piece in their cart at the same time. The software gives the piece to the 1st to checkout. Others with the same piece in their cart will show a 0 quantity when they checkout and will need to remove the item from the cart. So far I am unable to find a way to change this.
    Mark Farley / Burl Source
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  2. #22
    Weird Wood Pusher Burl Source's Avatar
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    Quote Originally Posted by SpikeC View Post
    I have learned to ignore some of the stuff that the web store does during checkout. When going through the process it gets really wonky, butt I can't describe it without going through it again. We have gone over this before and the strangeness then continues, I think that many just give up.
    I am hoping that if something strange happens, people would consider calling or sending an email showing what happened. I know a casual customer would probably not do this and just say "f*** it". I fit into that category sometimes.
    But....if I am told what happened I can contact tech support and get specific problems addressed. I try to reward those who go through the extra effort to make things right.

    Anyone here is always welcome to call me. My phone # is 541-592-5071. It is a cell phone that I carry with me at work. If I am running machinery I might not here it but I will always respond to messages left on voicemail.
    Mark Farley / Burl Source
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  3. #23
    Weird Wood Pusher Burl Source's Avatar
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    Quote Originally Posted by tk59 View Post
    Oh yeah, it would definitely be nice to be able to see stuff that recently sold, as long as it is marked as such. As for prices, I would most likely buy more if the prices were lower. I'm not sure if that would translate into more profit in the end.
    The highest priced pieces actually have the lowest profit margin of any items in the store. While those pieces account for about 50% of the sales, they only account for about 10 to 15% of the profitability. Many of the higher end pieces are too expensive for a large portion of the store customers budgets. I may be guilty of having to much of the store inventory being higher cost pieces creating the impression that all my inventory is expensive.

    I am glad you guys like the videos. I was afraid that with my stumbling over words and rambling on about the wood I might be a bit annoying.
    While it only takes me a few minutes to film the video, it takes about an hour or so to upload the video to youtube because we have such slow internet here.

    The store software allows me to enable a wish list.
    I had not done that before because all the items in the store inventory are one only.
    My thought was that it would be disappointing to make a list and then find many no longer available when you go to get them.
    I never know what is going to happen with the items for sale. Some sell within minutes of adding them to the store others weeks.
    I will probably add the wish list and we can just see what happens.
    Mark Farley / Burl Source
    Phone 541-287-1029, Email burlsource@gmail.com
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  4. #24
    WillC's Avatar
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    I think you go above and beyond. I have not found anything anywhere that matches your store for quality and service vs cost.

  5. #25
    Weird Wood Pusher Burl Source's Avatar
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    Back on the subject of prices.
    1st impressions can be deceptive.
    It is easy to look at a few different supplier websites and see something like Stabilized Koa blocks selling for $50.
    That gives the impression that the going rate for a block of stabilized Koa is $50.
    Then you go to my web store and see a lot of Koa blocks selling for $100+.
    1st impression is "this guy is charging double what the other guys charge".
    I am guilty of this sort of 1st impression myself.
    The things I didn't take into consideration with my first impression are:
    Shipping charges
    Size of the piece
    Quality of the figure
    and the fact that the other sites might only show an example photo, not the piece you get.

    I try to do things a little different than the other guys.
    I show large photos of the individual pieces for sale.
    Shipping is Free.
    Most of my pieces are cut oversized.

    Here is an exaggerated example to make my point. It is hard to tell the difference because they are only rough sanded.
    The piece on the left is a standard size block. The one on the right is one cut a bit oversized. It contains more than twice as much wood.
    Plus the one on the right has considerably better figure. Both are the same type of wood cut from the same billet.



    The one on the left when stabilized might sell for $50 in my store with the one on the right selling for $125.
    Looking at the small thumbnail photo and the $125 price tag, 1st impression might be "this guy is crazy".
    But at second glance at the dimensions and larger photos the big piece becomes the better deal.
    Mark Farley / Burl Source
    Phone 541-287-1029, Email burlsource@gmail.com
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  6. #26
    Weird Wood Pusher Burl Source's Avatar
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    Wish List Added to Store

    I have just added a wish list to the web store.
    With each item in the store there are 2 buttons;
    Add to Cart or Add to Wish List.

    There is an option with the wish list that allows you to reserve an item.
    Reserving a piece places the wish list piece in your shopping cart.
    NOTE:
    This does not pull the item from the store inventory.
    It is still available for purchase by someone else until the first person with that piece in their cart completes checkout.
    It does not appear that this is something I can change.
    Mark Farley / Burl Source
    Phone 541-287-1029, Email burlsource@gmail.com
    Visit our web store

  7. #27
    Senior Member markenki's Avatar
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    Cool, Mark! Thanks!

  8. #28
    Senior Member Crothcipt's Avatar
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    I have only bought a couple of pieces of wood so far. When I got my first piece I thought that those are larger than what I thought they were. After looking through your store a few times I realized that prices reflect the size of the wood. I now have a problem going to other wood sites. Most don't show a larger picture or talk about the piece much. You do a write up, and some vids. which shows a service that is not used (from what I have seen) much. I thought posters were just joking with you, on prices.

    It also speaks volumes that you are even asking for feed back.
    Chewie's the man.

  9. #29
    Senior Member VoodooMajik's Avatar
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    Quote Originally Posted by Crothcipt View Post
    I have only bought a couple of pieces of wood so far. When I got my first piece I thought that those are larger than what I thought they were.
    I found mine to be larger then I expected. I built a guitar a few years ago so maybe the prices don't seem to rough to me in context.. (I was lucky enough to find someone who built guitars and had cut a milled a ton of stuff himself locally)
    It's not the Answer it's the Experience

  10. #30
    Engorged Member
    El Pescador's Avatar
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    I think you need a wood of the month.

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