Tried to purchase a natural stone from A-frames and the USPS got in the way. Package left Hawaii on the 20th of November due in NC on the 24th. When I didn't receive it I sent Takeshi an email. He responded promptly to all communications and tried to have the PO find the package. As soon as they told him they didn't know where the package was, he gave a full refund with no questions asked.
I realize that he did exactly what he was supposed to and really no more--he assumed full responsibility for the package until it was in my hands. How he responded and how promptly his communicated has totally made me a customer for life.
Not sure where this belongs, but wanted to post about my experience here somewhere. As some people know, I can be the first to complain--and rather loudly when I am frustrated. I want to express that this is the first time in dealing with an 'outside' knife vendor that I have been this satisfied. Almost as good as dealing with the fine vendors of this forum.
As it stands now, the stone may be on a slow boat? Either way, I rather doubt I'll ever see it, but won't hesitate to recommend Takeshi for the way he handles his business.