I needed to get a knife to a customer quickly, as he is going on vacation and would like to take the knife with him. So, I send a package via USPS Express Mail, with Next Day delivery. You pay extra for peace of mind, but unfortunately, I got the opposite.
That was Friday last week and the package was to be delivered on Saturday by noon. It wasn't there on Saturday, it wasn't there on Monday. In fact, as of Tuesday morning, the package is still untraceable. I am dealing with it as well as I can and have put together a contingency plan (replacement), but the question begs asking how can a company stay solvent if it can't guarantee quality of its flagship service?
Extremely disappointing. Extremely is probably an understatement.