I contacted Randy not long after finding this corner of the web last spring. I requested a knife. He told me it would be about six months. That was pretty close to when he started the knife. Once he started, I received almost daily updates. When we were discussing changes....yes, I made a few..... we emailed several times a day. His customer service is first rate, and greatly appreciated by me. It made the whole process a real pleasure. Instead of wondering what the heck was going on, I felt like I was in the loop, and being taken care of.
You all know how great the finished products look. Well, they cut well too. I couldnt be more happy with the product or the service from HHH.