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Thread: Quality Level of Service

  1. #1

    Quality Level of Service

    If you've never ordered from Jon & Sara then you won't know what this is about but if you have then you get it. The Broidas go way beyond what's needed right down to the simplest details on packaging. You guys are doing a great job!

  2. #2
    I'll second that!

    I love the attention to details like packaging. Puts a nice finish to the whole buying process and sets the stage nicely for the next stage: opening up and using a great item

  3. #3
    Jon has always treated me right!

  4. #4
    Senior Member
    mr drinky's Avatar
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    I just bought my first knife from JKI last week and the experience was exceptional. It is sort of like those great hardware stores where all the people know their sh*t and are very helpful. Except Jon sells high-end Japanese cutlery and supplies, is located in Beverly Hills, and his wife teaches you how to say the names of knives correctly.

    k.
    "There's only one thing I hate more than lying…skim milk, which is water that's lying about being milk." -- Ron Swanson

  5. #5
    +1. Jon & Sara are top notch!

  6. #6
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    Jon goes above and beyond. I've only had the best experiences dealing with JKI!

  7. #7
    Senior Member
    mr drinky's Avatar
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    I actually just got my knife today from JKI and they even wrapped it like a present. Christmas in May.

    k.
    "There's only one thing I hate more than lying…skim milk, which is water that's lying about being milk." -- Ron Swanson

  8. #8
    Thanks so much guys... glad to be of service. Sara and i often wonder if people even care about the gift wrapping and stuff... i guess we should keep doing it

    funny thing... we ran out of wrapping paper the other week as we've been super busy and i heard from 6 customers in the same day asking what was up... Maybe we spoil you guys too much

    In all honesty, its just about doing the things in business we always hoped for as customers... i've got no plans to change those parts of our business... they are fundamental to who we are and what we are about

  9. #9
    I get the impression that you two are more about doing what matters to you versus trying to out do your competition, I like this approach, it suits you.

  10. #10
    Senior Member Salty dog's Avatar
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    So, I take it you ordered something Dave? And you are very pleased with the customer service and product?

    If so, I agree.

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