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Discussion in 'The Kitchen Knife' started by JasonG, Nov 19, 2019.
Get a TF
Any updates from Shinichi?
Wait, I thought you were done buying knives after you got your ultimate Denka?
@lemeneid Shinichi posted on his website that he's taking a 10-day vacation until November 29th, so I'm guessing no.
I'm considering selling my unicorns and useless knives and remaking my setup, when that happens, a nakiri is on top of my list.
Just politely ask Watanabe not to bend your Nakiri. I’m sure you’ll be fine.
or ask for the rebending kit.
Get a Toyama
But I thought Toyama makes the Watanabes
Anyone know where you can buy one of those wooden blade straighteners, the thing with the notches in it?
The kurouchi nakiri that Watanabe sells are not made by Toyama. I do not know who the maker is, but it is not Toyama.
aframestokyo had one but its out of stock. you could ask him to make another one or just buy a piece of wood and saw in the slots. but you neeeeed a good a eye when straightening, cause you could bend stuff weird. . .
I let Shinichi know I’d like to return the knife. I heard he’s out so I’m assuming there may be a delay in getting back to me.
I’d love a Toyama. I check JNS every so often. Any other place to get one?
There is term which I cannot recall which describes this type of thing. Another merchant described it as having charm. Perhaps you could ask to exchange it for one that has a great deal of lesser charm, instead of just returning it. It is a shame you received this in this condition.
Some salesman used wabi sabi as an excuse for gross defects.
Yes, that is the term. Thank you.
Relax guys, give Wata a chance to rectify this before bringing out the pitchforks.... he has given one answer, and ended the email openly and with the option to get back to him with more comments.
Maybe I am forgiving cause I have provided online costumer service before, and it can take an email or two to get stuff sorted, even if it appears obvious for the sending part.
It’s not like he told OP to go **** himself with his complaint.
Send some good pictures and explain the edge is warped and take it from there.... If it doesn’t work out and consensus is that this is not ok....then we know and and pull out the pitchforks...
Sorry for the delay, but here’s the most recent update. Watanabe responded once he got back from NYC. I sent him the new photos showing the issue with edge straightness. His response is below and I then told him that at this point I’d like to return the knife for a refund. His response to that is the second pic. I am now shipping the knife back to him and will provide an update when I hear back from him. Thanks again everyone for your help.
Glad to see he is trying to be helpful in solving this problem.
Glad he is helping
Not sure it is classy to publish private mails
Personally I believe these should never be posted publicly without the expressed authorization of the person who wrote them.
I'm glad however that the problem seems to resolve itself.
Don't see any problem with publishing his e-mails. They simply show his attention to customer service.
That’s unfortunate. I was trying not to be positive or negative towards Watanabe. My intention was to present the facts and get a better understanding from a larger sample size of people what the general consensus was as to what I should expect.
I figured attaching references would avoid a post where I’m saying, he said”..”. Since I think we all draw different conclusions from the same written words you would have to draw your conclusions from my perception of what he said in that case rather than seeing his words for yourself.
Sorry if anyone was offended.
Thanks again for everyone’s help in gaining a better understanding of this situation.
Well he's done better than many Japanese makers by offering a full refund or fix. I'm glad this was the outcome because I love his knives. Please keep us updated regarding what he says about the knife.
I see that my comment probably came off as way more harsh than I intended, and for that I apologize.
To be clear, it was meant more as a general statement about privacy concerns, and not as a criticism against any of the content in the communication between you and Watanabe.
Apologies again, and I'm really glad Watanabe is rectifying the situation and that you're getting either a fixed or a new knife.
not harsh at all, it has been intarwerbs etiquette since at least 2000 or so.
its on page 1 on the internet user handbook.
you can convey what was said in the emails. but simply posting them outright?? never done it. never will.
Unless i need to show them in a court case that is. or kangaroo court.
You guys made me take another look at my Watanabe nakri. I ditched a Shig and a Toyama when I bought the Watanabe. Frankly, I still think it was the right decision. The 180 is just the right size and weight for how I use a nakri.
Wanted to give a final update. Watanabe provided a full refund. I am very happy that this all worked out.
Thanks again to all those who provided their opinions.
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