The opposing views on this is interesting. I see going to a restaurant for the food first, service second, ambience third. Cutlery doesn't really come into ranking, so it's odd that's there's such opposing views. The thing is though, we wouldn't be discussing this if steaks were served on a carving board and a sharp knife in the first place. Rather than getting insulted, and think the customer rude, a good restauranteur should really look at it as a point of improvement.