I bought a Mazaki bunka from them. Their packaging was bare minimum, but they also had the lowest price. Passed the savings on to me, I suppose. They DID throw a Kuhn Rikon peeler in the box that my son claimed. There’s that.
I had no correspondence with them, so I can’t say anything about that.
Yes that’s also where I got my bunka. I had a similar experience. Ordered it w/out any communication, received it w/in a week, packing was fine. I like it, as I said in the show your newest knife buy thread this thing is a chonk. The website said 183g and I weighed mine just to check and that’s exactly what mine is. I am not used to the length/weight ratio but as held in the pinch grip it is balanced and although not quite as nimble as I imagined it’s been fun to play with. And the price is right.