I dont get email notifications on new posts in bst

Discussion in 'Support' started by Nick112, Jun 28, 2019.

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  1. Jun 28, 2019 #1

    Nick112

    Nick112

    Nick112

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    hi I would like to get email notifications for all new threads in bst forum.

    I have tried to ”watch” the forum but I dont get email.

    I do get email on watched threads.

    Please advise.
    Thanks
     
  2. Jun 28, 2019 #2

    J.C

    J.C

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    As far as i know, you only get notifications for the thread that you replied or watched. New BST thread can only be seen by keep refreshing the page or checking it every hour (like i do).
    My 2c
     
  3. Jun 28, 2019 #3

    Angie

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    Try again. Also, re watch that forum so it will reset. Let me know the outcome please.
     
  4. Jun 28, 2019 #4

    Nick112

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    Hi I have tested again. I have tried to unwatch and watch the bst forum before without success. Am i supposed to be able to get email notifications for new thread in a watched forum?
     
  5. Jun 28, 2019 #5

    Angie

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    If you watch a forum, you will get notification of a new thread. BUT, you must watch the thread to get notifications of replies to it.
     
    stringer likes this.
  6. Jun 29, 2019 #6

    Nick112

    Nick112

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    Hi thanks for your reply, I do not recieve emails on new threads. I do get email on other watched threads. Is there a setting? Any other issue? Should I register a new account?? Pls advise
     
  7. Jun 30, 2019 #7

    bahamaroot

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    I do not get emails for new threads on watched FORUMS.
    I do get emails for new posts on watched THREADS.
     
  8. Jun 30, 2019 #8

    stringer

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    Same here, I haven't been able to get notifications from watching the forum*. I had already subscribed so I unsubscribed and resubscribed and still nothing. Thank you for looking into it Angie.


    *Edited to say forum instead of thread
     
    Last edited: Jun 30, 2019
  9. Jun 30, 2019 #9

    Michi

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    I’m seeing the same thing. After a watching the BST forum, I don’t get any notifications.
     
  10. Jul 1, 2019 #10

    Angie

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    Please do two things,
    1. Check your alert preferences as you should be getting notifications
    2. Look in you Spam email folder to see if any went there.

    And have all of you been receiving alerts from the forum? Or not?
     
  11. Jul 1, 2019 #11

    stringer

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    I receive email alerts from subscribed threads. I still do not receive from subscribed forums. I also tried clicking on the "WATCHED FORUMS" button at the very top of the website. This gives you a list of your subscribed forums. There's a checkbox next to each subscribed forum and then their is a drop down dialog. It gives you the option to receive emails/alerts. I tried this, but it didn't work either. I also made sure that every option to receive notifications/alerts is checked in my preferences.
     
  12. Jul 1, 2019 #12

    Angie

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    What is one or two of your Watched Forums. I think I have found the issue, but I want to make some setting changes to the forums you watch to see how it works for you.
     
  13. Jul 1, 2019 #13

    stringer

    stringer

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    I would like email notifications for the BTS Knife Forum and the BTS non-Knife Forum
     
  14. Jul 1, 2019 #14

    Angie

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    I have just made a change on those two that should notify on new messages/posts. I figured there were more of those that new threads. Let me know if you see a difference.
     
  15. Jul 3, 2019 #15

    stringer

    stringer

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    Unfortunately, it's still not working. I tried fiddling with all the settings a few times.
     
  16. Jul 3, 2019 #16

    Michi

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    Ditto. All the settings look fine, but I don't get any notifications for the BST forum.
     
  17. Jul 3, 2019 #17

    Angie

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    I made one more change to see if this helps. I am not seeing why anything would stop the alerts/emails if you have those settings. I've watched those forums so I can see if I get any information, etc.
     

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