Sorry your interactions with the vendor were less than satisfactory. And a slight tangent, random damascus is, well, random damascus. You won't fully know what it will look like until the blade is ground. With random damascus you get what you get, and good luck expecting a maker to throw one in the trash due to the final appearance. It seems like the main issue (to me) with the knife you were sent was with the etching vs what was shown in the product photos. Etching is a mixed bag, with some preferring to forgo the extra contrast in order to minimize the depth of etching, while some like a stronger etch as a possible aid in food release.