Returning Knife to JNS thru USPS, Anyone?

Discussion in 'The Kitchen Knife' started by robenco15, Jan 11, 2019.

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  1. Jan 11, 2019 #1

    robenco15

    robenco15

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    Has anyone here returned a knife to JNS through USPS?

    Maksim said it will be fine, but Denmark does not allow knives to enter the country that are longer than 4 inches. I returned a sujihiki. He said as long as his company name and Cv nunber or some special number was there, it would be fine, so I made sure to include all of that.

    I did USPS because Maksim said it would be fine and FedEx was $170 compared to the $60.

    Just looking for some reassurance. Currently in Copenhagen being held in customs for the past 24 hours.

    Thanks!
     
  2. Jan 11, 2019 #2

    Corradobrit1

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    Hard to say. Some countries are sticklers when it comes to customs checks. Unfortunately Scandanavian countries are some of the worse due to the high import tariffs. How were the contents described on the Waybill? Length of box? If you stated 'culinary tool' or sujihiki it might be OK or if reason was return due to manufacture defect. How long has it been held at customs? Since Maksim says its OK you're probably fine, especially as the addressee is a blade retailer and not a private individual. Just need to be patient.
     
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  3. Jan 11, 2019 #3

    robenco15

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    The box was just a fairly normal large rectangle box from amazon.

    I didn’t put a knife down as I figured that would be a red flag. For the one description I put “Japanese Kitchen Accessory” and for the more detailed description I put “Toyama Noboriko Kasumi Kitchen Accessory” or however you spell it.

    Vague, but not too vague, and not an outright lie?

    I’m patient, but Monday will be 2 weeks and I just want the damn thing to arrive so I can get my replacement!
     
  4. Jan 11, 2019 #4

    DitmasPork

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    Personally I hate dealing with USPS, and would bite the bullet and go with DHL, UPS or FedEx. I know it's an additional expense, but their tracking system is more reliable.
     
  5. Jan 11, 2019 #5

    robenco15

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    Maksim said it would be ok and would refund the shipping. Not sure he’d refund $170. I agree though.
     
  6. Jan 11, 2019 #6

    DitmasPork

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    Geez, sorry I didn't know private courrier services cost that much! Forget what I posted.
     
  7. Jan 11, 2019 #7

    robenco15

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    USA to Denmark. Yeah, sucks.
     
  8. Jan 11, 2019 #8

    DitmasPork

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  9. Jan 11, 2019 #9

    mikaelsan

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    I am a Dane myself, is it really that hard getting kitchen knives shipped to Denmark? Granted I haven't imported that many knives here as some of the more"regular" members.
    I always thought the main issue was that the culture here is that a lot of people reject the packages if they get caught in the customes, so we don't have to pay our duties.
    The one large cleaver that I imported from China that came through customs was definitely not rejected
     
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  10. Jan 11, 2019 #10

    DitmasPork

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    On the https://www.myus.com/dk/ site, they quote a 2 lb. package from USA to Denmark via FedEx at $26.44 for FedEx Economy; and $31.61 FedEx Priority. [I've not used this site, just found it on the internet.]

    How heavy is the knife? Is it in a way over-sized box?
     
  11. Jan 11, 2019 #11

    robenco15

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    I never ship internationally and went on the fedex website and did up to the point of finalizing and got that price. I don’t know, maybe I did something wrong.

    Box was 19” long, “13? Wide and 5” tall. I think. Weighed 2.5 pounds.
     
  12. Jan 11, 2019 #12

    Corradobrit1

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    Thats quite big. Shipping fees can jump considerably over a certain package size. Pricing international is often based on volume rather than weight.
     
  13. Jan 11, 2019 #13

    robenco15

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    Yep. 300mm Sujihiki. Felt like I was committing a crime sending a knife with a 12” blade to a country that doesn’t accept knives over 4”. It also asked if it was a dangerous good, which I did not say it was to hopefully avoid that headache. Plus, it is a kitchen accessory, not a weapon.

    This entire process has kinda sucked. It better get to where it’s going.
     
  14. Jan 11, 2019 #14

    Corradobrit1

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    I understand the concern. I returned my Xerxes Primus II earlier this week to Messerkontor in Germany. Claudia very kindly made the arrangements and sent me a return label. The package is being held by customs for payment of import duties which doesn't seem right since its a manufacture defect, return to vendor. Hope she can clear things with UPS sooner than later so I can get my refund.
     
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  15. Jan 11, 2019 #15

    robenco15

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    Maksim just emailed me back after I emailed him yesterday about it being in customs. He said it won’t be a problem and that USPS just takes a little longer than DHL is all. Glad he seems optimistic. I’ll be happy when it finally gets to him haha
     
  16. Jan 11, 2019 #16

    Gregmega

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    2 weeks is pretty standard for USPS going that direction in my experience. I ship to Europe pretty frequently and after a few months of anxiety I finally got accounts with the bigger shipping companies. It’s worth the price to not worry. I just sent to a client who requested USPS for price concerns, and at a minimum it’s 10 days... his took 14 through customs to his door step.
     
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  17. Jan 12, 2019 #17

    JBroida

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    I'm glad the returns work a little bit more easily. Over the last few years, we have tried a number of times to ship to Denmark, even consulting with customs brokers, specialists and local authorities in Denmark, but they have returned 100% of the packages that we ship if the packages contain knives. Hopefully, your experience is better than mine has been with them. In terms of timing, two weeks is pretty normal, though it can easily take longer than that and is rarely faster.
     
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  18. Jan 12, 2019 #18

    Corradobrit1

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    UPS took less than 36 hours to get the package to its destination city in Germany from US. Claudia just has to figure out reason for holdup. Customs are a whole lot easier to navigate coming in this direction. Package shipped Friday before Christmas and was in my hands Christmas Eve.
     
  19. Jan 12, 2019 #19

    robenco15

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    Yeah I gotta believe marking it as “Returned Goods” is helpful, along with the company name and vat number.

    If anything, I’m frustrated I used that incredible Toyama Sujihiki for such a short amount of time before needing to send it back for a replacement. So much anticipation to start with only to add another 3 weeks or more of further anticipation. I just want to slice stuff!
     
  20. Jan 12, 2019 #20

    dafox

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    I sent a knife back to Maksim via USPS for a replacement a few months ago and it went fine. I labeled it kitchen utensil.
     
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  21. Jan 12, 2019 #21

    robenco15

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    Awesome! Thank you. Japanese Kitchen Accessory was as detailed as I was willing to go, haha.
     
  22. Jan 12, 2019 #22
    @JBroida - that sounds pretty frustrating
     
  23. Jan 13, 2019 #23

    deskjockey

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    Scandinavian packages take a really long time! I sold a pocket knife to an individual in Finland (~20 years ago) and it sat in Customs over there for over a MONTH! I should note, I shipped compliant with all laws and customs at the time so, it was just an issue of the local customs house being very slow.

    Regarding commercial carriers (UPS, FedEx, DHL, etc.), you generally pay DIMENSIONAL RATES, not actual weights unless you are shipping lead or similar densities. ;)

    UPS for a package the size of a package of cigarettes or small can of soup was $110 to Germany in my case. However, it cleared German customs in less than 24 hours. :) Total transit time was less than a week!
     
  24. Jan 13, 2019 #24

    QCDawg

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  25. Jan 13, 2019 #25

    QCDawg

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    Took me 3 months and $60ish?...to get a knife Back to JNS. Skip that.
     
  26. Jan 13, 2019 #26

    robenco15

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    3 months?! It sat in customs for that long? USPS? FedEx? Mine is already shipped so what’s done is done. It needed to go back anyway. God I can’t even comprehend 3 months right now.
     
  27. Jan 13, 2019 #27

    QCDawg

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    USPS. UPS was like.. $43,000 USD. (Kidding, but it was bad). Anyway.. USPS didn’t really “know” Where it was
     
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  28. Jan 13, 2019 #28

    robenco15

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    Ok well I’ve been getting consistent tracking updates so I’m just do my best to feel confident. Thanks for the heads up!
     
  29. Jan 16, 2019 #29

    robenco15

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    Maskim received the knife today!

    He proceeded to sharpen it on a 6k and according to him remove the overgrind and sent me pictures and a video. So now I don't know what to do. I waited 3 weeks for him to replace it and now he is trying to send it back to me after fixing it. I mean it looks fixed, but I didn't think it would be that easy to fix.

    Attached is the picture he sent. I can't upload the video.

    Thoughts? I mean he said he would replaced it, now he seems to be saying my knife is fine after he fixed it.
     

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  30. Jan 16, 2019 #30

    Corradobrit1

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    Do you notice a big reduction in the proximity of the cladding line to the edge compared to when you had it. Hard to see where it currently sits on the blade road after the reprofile. Did Maxim work on the entire edge or just the area with the 'hole'?
     

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