- Mar 1, 2011
- Reaction score
whoops, I meant "but there is nothing about the knife that makes me think it wouldn't be a nice cutter."
I have a Santoku whose handle became broken, and they gave me a replacement (waiting for it to arrive). But they responded to my question within 48 hours, and gave me instructions for how to return it for inspection and possible replacement. I sent it in the way they said, and they responded within a week, and told me I was entitled to a replacement (since the knife was no longer made - handle style) and game me options to choose. Easy.I've contacted Zwilling USA, but it was late in the day when I got the knife, so my message was towards the end of the work day, and I am sure weather is going to delay things anyway, as they are in NY, so I don't really expect to here anything back super soon. Regardless, I'm sure they'll replace it, given their warranty, but here is my question: is this a company that typically replaces bad products with verified good ones, or am I going to be sending them back over and over again until I get a good one?