Burl Source
Weird Wood Pusher
- Joined
- Jun 13, 2011
- Messages
- 4,340
- Reaction score
- 7
I was contacted by a customer wanting to return some blocks he had purchased.
His explanation for the return was the wood looked darker in person than it did in the photos.
I said yes that I would be fine with the return. When I mentioned that some woods will have a color change, it probably sounded like a cheesy excuse.
While I give a "No questions asked, Money back guarantee", it helps me when I get to know what went wrong.
Hopefully I learn from my mistakes and get better at what I am doing.
In this case, I think I could have done a better job describing the wood as well as better photography.
Giving a better description is easy. I will start doing that. I am trying to get better with the photos.
While the wood is different in this video than what the customer purchased, it does show what I mean by color changing wood.
Disclaimer: I messed up the settings on my camera and the video does not look very good.
[video=youtube_share;jNCFIAXtGRc]http://youtu.be/jNCFIAXtGRc[/video]
His explanation for the return was the wood looked darker in person than it did in the photos.
I said yes that I would be fine with the return. When I mentioned that some woods will have a color change, it probably sounded like a cheesy excuse.
While I give a "No questions asked, Money back guarantee", it helps me when I get to know what went wrong.
Hopefully I learn from my mistakes and get better at what I am doing.
In this case, I think I could have done a better job describing the wood as well as better photography.
Giving a better description is easy. I will start doing that. I am trying to get better with the photos.
While the wood is different in this video than what the customer purchased, it does show what I mean by color changing wood.
Disclaimer: I messed up the settings on my camera and the video does not look very good.
[video=youtube_share;jNCFIAXtGRc]http://youtu.be/jNCFIAXtGRc[/video]