They had something on this in an e-mail update. Here is the section dealing with the resent issue.
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"Returns and Replacements
Every production run of a consumer electronics device will include a certain percentage of defective units. Unfortunately, the Sansaire isnt immune to these statistical laws, and weve heard from several customers who have received nonfunctional units.
The most common problem thats been reported to us is that the Sansaire will read RESET immediately upon powering it up. Despite our rigorous testing process and quality assurance measures at the factory, we werent able to catch this issue. Working with the factory, weve identified the source of the problem: a loose connection on one of the plugs on a circuit board in the Sansaire. During transit, some of these connectors have come loose, resulting in this message.
There have been a few reports of other problems as well, and we take each one very seriously. We know how long youve waited to receive your Sansaire, and how awful it must feel to discover that your unit was defective. We cannot apologize enough for this problem, but we can make it up to you.
If you are experiencing any problems with your Sansaire, please email us at
[email protected], and well take care of you. If your unit was defective, well send out a replacement right away, and send you a pre-paid shipping label to return the defective unit to us. Because were a small team, it may take us a day or so to get back to you - we appreciate your patience! Show Us."