I think, if history is right and it usually is, most systems outside of capitalism do not work on larger scale, especially now, when international trade literary controls most countries and larger companies financial wellness. There is likely very few to 0 of such entities that care about their customer. I mean, they do it by happenstance, as in, if they make good product, then their customers are happy and by such will buy their products = company happy, so in that end, they care, but most do not make products to have happy customers.
There are many different elements that apply to supply, demand, pricing, perception, and any other reason that we could spend a lot of time on discussion but suffice it to say that capitalism at least keeps things like competition as honest as it can be. I.E there is a drive to invent new things because they will make you rich. Of course, I am over-simplifying it, obviously, but my uncle said something to me about 30 years ago, "in america, a husband or wife does not kiss each other for free" I used this quote many times with many people and many looked at me sideways, until they thought it though. In some regard, that applies to everything else, where you as an individual, have to get something out of it, or it won't work for you long term (from companionship, trust, financial support, to many other things).
We can even take this forum for example - why is it here? It's a 3 sided marketplace. 1. For it's owners to be a business and make money (after covering the costs, don't get me wrong, they love this as well, and I am very happy that they found a way to monetize it to keep it going). For craftsmen it's a way to show their goods, spread their name, connect with their customer made, and find out new trends, and 3. For me, as a end user, it's a way to learn about all things kitchen, buy new toys, sell toys I don't need' and everything else, such as have a small (when I started here) community of mostly like minded people who value good food, good tools, good technique when it comes to kitchen.
In the end, everyone has to get something out of it, and everyone has to pay into it (time, money, etc), otherwise it won't work.