Even when he was producing a few years ago it was a sh!t show. As already mentioned, no great loss with so many worthy established and up-and-coming Western makers who are only too happy to demonstrate a modicum of customer service. I buy the maker as much as the knife which is why I will never own a CJA or a Tsourkan (the two Tsourkan's I had were either rust pitted (used Yo handled) or had an overgrind in the heel (new) from his mega release in 2019). Tbh I didn't like the feel of the san mai Western I had, which felt too light and unbalanced in the blade.