@Lars
That is a tricky one IMO. I have worked in a few different service models. My preferred model is one where the barista is not primarily responsible for anything except the coffee. Hands down. Let the barista focus on being a barista. Let a cashier or someone front of house focus on providing an experience. This requires a cashier who can talk about coffee and does not mean the barista should be head/eyes down. I also prefer this as a customer if the above conditions are met. I think customer service and flow are what make a cafe good though
. Lots of places with bad coffee are still good cafes. Finding good coffee at a random spot is kind of an unreasonable expectation for me at this point lol.
@jedy617
Dialing in is 90% of the ballgame on any machine and 90% of professional baristas in
specialty coffee do not or cannot do it properly. Dialing in strictly by numbers (including TDS) or sight is not dialing in. It is not rocket science, but it requires knowing what you are tasting and making an intentional adjustment to correct it. Doing this properly and efficiently is not easy. If it was, 90% of
specialty coffee would not
suck.