Nelson_Baboon
Member
- Joined
- May 20, 2018
- Messages
- 15
- Reaction score
- 0
I haven't even received my items yet: https://www.japaneseknifeimports.co...cts/gesshin-kagekiyo-240mm-blue-1-wa-sujihiki and https://www.japaneseknifeimports.co...accessories/products/diamond-flattening-plate, but I wanted to comment on Jon's communication and service.
I have found it pretty rare in the world that someone responds in detail to every question/comment etc in an email carefully, and also somewhat uncommon that someone who is running a store blatantly recommends cheaper rather than more expensive items. I'm a rank beginner, yet he composed long emails addressing every aspect of every question that I asked, all of them written quite eloquently, I might add.
He also took into account my beginner status (especially at sharpening) and recommend a MUCH cheaper knife than I was first considering, and took to explain what exactly might go wrong in my usage and sharpening attempts with this knife, etc.
Of course, my GAS (don't know if that acronym is used in knife circles - it's used in electronic music forums to mean 'Gear Acquisition Syndrome') led me to buy the knife above (a different type than I was first considering), and likely not the best knife for a beginner....but he was just so patient with me the whole way and actually encouraged questions.
It seemed like the shipping notice arrived within minutes of my order, and it included a 'touch up' which I had asked about, and he had recommended.
I have found it pretty rare in the world that someone responds in detail to every question/comment etc in an email carefully, and also somewhat uncommon that someone who is running a store blatantly recommends cheaper rather than more expensive items. I'm a rank beginner, yet he composed long emails addressing every aspect of every question that I asked, all of them written quite eloquently, I might add.
He also took into account my beginner status (especially at sharpening) and recommend a MUCH cheaper knife than I was first considering, and took to explain what exactly might go wrong in my usage and sharpening attempts with this knife, etc.
Of course, my GAS (don't know if that acronym is used in knife circles - it's used in electronic music forums to mean 'Gear Acquisition Syndrome') led me to buy the knife above (a different type than I was first considering), and likely not the best knife for a beginner....but he was just so patient with me the whole way and actually encouraged questions.
It seemed like the shipping notice arrived within minutes of my order, and it included a 'touch up' which I had asked about, and he had recommended.